Sign In
Council of Ministers Logo
GPSSA Logo 4 Stars
  • Help
  • العربية
Advanced Search
Register
Login
  • home
  • About Us
    Chairman StatementOverviewStrategic PlanBoard of DirectorsOrganization HierarchyGlossaryCareers AgreementsSustainable Development Goals (SDGs)Initiatives
  • Services
    All ServicesEmployers ServicesInsured ServicesPensioner ServicesBeneficiary ServicesSelf-Employed ServicesMilitary ServicesIndividuals ServicesGCC Insurance Extension Program ServicesEmployer Services Application FormsInsured Services Application FormsGCC Insurance Extension Program Application Forms
  • Digital Participation
    Digital Participation Policy Digital Participation Results Sharik.aeDigital Participation
  • Laws and Regulations
    Laws and Regulations
  • Media Center
    NewsMulti-Media GalleryEventsPress Kit
  • Open Data
    Open Data PolicyStatisticsOpen Data RequestBayanat.ae
  • Contact us
  • Error loading navigation: TermStore not found
Home PagePensioner Briefcase

Pensioner Briefcase

Page Content
  • e-Services
  • The Journey of A Pensioner
  • Legislation
  • Service Video Tutorials
  • Service Manuals
  • Service Descriptions

1. Service Video Tutorials

These videos provide a simple and interactive step by step illustration of each service process. All customer details included in these videos are fictitious and have been created for illustration purposes only.

 

Issue To Whom It May Concern Certificate

Through the service ‘Issue To Whom It May Concern Certificate’, pensioners may issue a certificate specifying the monthly pension salary they receive from the General Pension and Social Security Authority. To issue the certificate online, first go to the General Pension and Social Security Authority website through www.gpssa.gov.ae On the homepage in the top menu under ‘services’, click on ‘Pensioner Services’, or simply click on the ‘e-Services’ tab under the ‘Pensioner’ section. Scroll down to find ‘Issue To Whom It May Concern Certificate - Pension’ and click on it to view service details including the required documents, service fees, service duration, and special conditions, if applicable. Click on the "Start service" tab to access the service page and start the online application process. Log in to your pensioner account by entering your user name and password, Once you have successfully logged in, the system will automatically generate your certificate. Before using the certificate, you will need to submit your feedback and rate your satisfaction with the service by using the stars assessment tool, and type your feedback within the text box then click on ‘Submit’. You may now choose to print your certificate or download it as a PDF file on your device and you can use it any government or private organization. The electronic form does not require any signature or stamp and will be valid for 3 months from the date of issue. It can be electronically verified by scanning the QR Code or clicking on the verification link and entering the verification code. Thank you for watching this video, and do not hesitate to contact us for assistance through your preferred communication channel listed at our ‘Contact us’ page.

 

Request for Remuneration

Through the service ‘Request for Remuneration’, Employers in the Government and Private Sectors can submit an online application for the General Pension and Social Security Authority to proceed with the disbursement of end of service benefits or pension to employees after their last working date. To submit the application online, first go to the General Pension and Social Security Authority website through www.gpssa.gov.ae On the homepage in the top menu under ‘Services’, click on ‘Employer Services’, or simply click on the ‘e-Services’ tab under the ‘Employer’ section. Scroll down to find ‘Request for Remuneration’ and click on it to view service details including the required documents, service fees, service duration, and special conditions if applicable. Click on the ‘Start service’ tab to access the service page and start the online application process. To start a new application, click on ‘Start a new request’. Fill in the form with the required details and click on “Save & Continue” to get the application form ‘Reference Number’ and ‘Verification Code’ that we will also send in an email notification. Take note of these numbers as you will need them to upload the required documents if you wish to continue the application at a later stage. On the same page, click on ‘Print EOS Form’ to print the form and obtain the required endorsements on the front and back side. You can click ‘Next’ if you are still on the same page to proceed to the document upload step. Otherwise, you may close the page and retrieve the application later by clicking on ‘Upload documents to an old request’ when you return to the e-service page. Enter the ‘Reference Number’ and ‘Verification Code’ then click on ‘Search’ to retrieve the form and start uploading the required documents. This will show the list of documents required for the ‘End of Service Reason’ you have selected while filling the form. Upload all documents and Click on “Submit” then “Confirm” the acknowledgement note to submit your application and follow the instructions highlighted in the email notifications you will receive to inform you of your application number and status. Rating your satisfaction with the service is mandatory and your application will not be processed without it. Rate your satisfaction and click on ‘Submit’ to complete the application process. Thank you for watching this video, and do not hesitate to contact us for assistance through your preferred communication channel listed at our ‘Contact us’ page.

 

Update Pensioner Details

Through this service, pensioners can update their details in GPSSA’s records yearly or whenever having a change of status that might affect their eligibility for the pension entitlement. If you are a pensioner and would like to update your details online, first go to the General Pension and Social Security Authority website www.gpssa.gov.ae On the homepage, click on the ‘e-Services’ button under the ‘Pensioner’ section. On the services page, find the service ‘Update Pensioners & Beneficiaries Details’ and click on it to view the service details. Click on "Start service" to start the online application process. On the service page, select ‘Pensioner’ to start updating your details. Fill in the online form with the required details and click on ‘Review and confirm details’ to proceed to the declaration page. Here you will see a preview of the details you have entered earlier. Go through the information carefully and ensure the details are true and accurate. Click on ‘Previous’ if you wish to edit the details, or check the declaration box and click on ‘Next’ to continue. You will receive a verification code (OTP) to the mobile number you have entered in the form. Enter the OTP and click on ‘Update details’ to proceed to the service assessment page and continue the application process. The rating step is mandatory, please rate your satisfaction with the service and click on ‘Submit’ to complete the application process. A confirmation message including the request’s reference number will show on the page. You will also receive a copy of the confirmation message by email. You can use this reference number to check the status of your request through our website or call centre. For more details on this service, do not hesitate to contact us through your preferred communication channel listed at our ‘Contact us’ page.

2. Service Manuals

The following list of user manuals provide a step by step illustration of each service process. All customer details included in these videos are fictitious and have been created for illustration purposes only.

Service Date Size File Type
GPSSA Portal – Users guide 5/03/2017 5.35 MB

2. Service Descriptions

Below is the list of services that GPSSA offers to Pensioners. Click on the service title to proceed to the service description page and view a detailed description of the service including procedures, required duration, required documents, and other important details.

Service Name Service Users
New User Registration Beneficiary , Employer , Insured , Pensioner
Update My Details Employer , Beneficiary , Insured , Pensioner , Agent
Change Password Agent , Beneficiary , Employer , Insured , Pensioner , Public
Case Management Agent , Beneficiary , Employer , Insured , Pensioner
Issue To Whom It May Concern Certificate - Pension Pensioner
Update Pensioners and Beneficiaries Details Pensioner
Request for Remuneration Upon Age Eligibility Pensioner
Request to Change Bank Account Number Pensioner , Agent , Beneficiary
Request for Remuneration Upon Age Eligibility Pensioner
Complaints & Suggestions Public , Agent , Beneficiary , Employer , GCC , Insured , Pensioner , Self-Employed
  • Laws
  • Circulars
  • Questions & Answers (FAQs)

1. Laws

Below is a simplified breakdown of the endorsed laws at GPSSA. If you wish to view the complete copy of the law in one document, you can click on document title from the list below to open it in PDF.


  1. FEDERAL LAW NO.7 CONCERNING THE ISSUANCE OF THE LAW ON PENSIONS AND SOCIAL SECURITY - Issued on 16/2/1999
    1. Article 1
      1. The provisions of the Law annexed hereto concerning the Pensions and Social Security shall be applied.
    2. Article 2
      1. The present Law shall replace Federal Laws no. 13 of 1974, no. 14 of 1974, no. 2 of 1983 and no. 1 of 1984 referred to herein above.

        The employer in the private sector and the nationals working therefor must adhere to the Committee in conformity with the provisions hereof, and such with regards to the persons not subject to any of the other laws concerning pensions and social security in the state.
    3. Article 3
      1. The Committee shall set the implementing rules and conditions of the benefit by the employers, entrepreneurs and self-employed of the present Law. The Minister shall issue in this regard a decision subsequent to the approval of the Board of Directors.
    4. Article 3 – bis. Added by Federal Law no. 6 dated 07/03/2006
      1. The Committee shall set the executive rules in order to implement the provisions of "the Regulation of Expansion of the Insurance Protection to the GCC nationals outside their countries in any of the other GCC countries". It shall also set the regulation of exchange of the benefits between the retirement funds operating in the State. A decision in this concern shall be issued by the Cabinet upon the proposal of the Minister and after the approval of the Board of Directors.
    5. Article 4
      1. Subject to the provisions of Article 20 of the annexed Law, the pensions of the insured persons whose service is terminated prior to the implementation of the present Law, as well as the pensions of the beneficiaries thereof shall be settled based on the actual paid pension, or the due pension in accordance with the provisions mentioned in the annexed Law, whichever is larger.
    6. Article 5
      1. The regulations and decisions issued for the implementation of the provisions of the laws mentioned in Article 2 hereof shall remain in force without contradicting the provisions hereof, and such until the issuance of the implementing decisions and regulations thereof.
    7. Article 6
      1. The Minister of Finance and Industry shall issue the necessary regulations and the decisions for the implementation of the provisions of the present Law.
    8. Article 7
      1. Every provision contradicting or contravening the provisions hereof shall be abrogated.
    9. Article 8
      1. The present Law shall be published in the Official Gazette and shall come in force two months subsequent to the date of the publication thereof.

        As for the private sector, the present Law shall come in force six months subsequent to the date of the publication thereof.
  2. LAW ON PENSIONS AND SOCIAL SECURITY
    1. TITLE ONE: DEFINITIONS
      1. Article 1: As amended by Federal Law no. 7 dated 15/2/2007
        1. In the implementation of the provisions hereof, the following terms and phrases shall have the meanings assigned for each of them unless the context requires otherwise:

          State: The United Arab Emirates State.

          Committee: The General Committee for Pensions and Social Security.

          Minister: The Minister of Finance and Industry.

          Board of Directors: The Board of Directors of the Committee.

          The Employer:

          a) In the Governmental Sector:

          T The Federal Governmental authorities, the public institutions, agencies and companies, and banks in which the Federal Government owns shares, in addition to the local governmental authorities required to be subjected to the present Law by the government of the pertinent Emirate.

          b) In the Private Sector:

          Every natural or juridical person employing national workers in counterpart of a salary of whatever kind.

          The Insured: Every national subject to the provisions of the present Law.

          Subscription Period: The period of the service for which the insured is entitled to a pension or a benefic as the case may be and in accordance with the Law.

          Pensioner: Every person whose service is terminated and who is entitled to a Pension in accordance with the provisions of the Law.

          Pension: Sixty years.

          Pension: The sum due by the Committee every month in a periodical manner to the Pensioner or the beneficiaries thereof in accordance with the provisions of the Law.

          Beneficiary: Every person entitled to a share in the pension due to the death of the insured or the pensioner.

          Service Period: The entire period of service spent by the insured, during which he was subject to the pension regulation, in addition to the periods that may be included therein in accordance with the provisions of the Law.

          Work Injury: Injury caused by an accident occurring during or because of the work, or the contraction by a worker of an occupational illness. The death resulting from stress or exhaustion due to work shall be deemed a work injury whenever the conditions and rules issued by virtue of a decision by the Minister in agreement with the Minister of Health are fulfilled. Every accident occurring to the insured during his commute from and to work shall be deemed a work injury.

          Occupational Illness: The illness sustained in an extensive manner by the persons working in one or more occupations only and such as per the list no. 1 annexed to the said Federal Law no. 8 of 1980 The extent of disability caused by the occupational illness shall be assessed with the knowledge of the pertinent medical committee. The illness shall be deemed occupational should the insured contract same during the practice of the profession or within one year from his departure from the work.

          Injured: Every insured sustaining an occupational injury.

          Patient: Every person sustaining an illness or an accident that is not deemed a work injury.

          Total Disability: Every disability hindering the insured in a complete and permanent manner from practicing any profession or work to make a living, and such shall be noted in the decision of the competent medical committee after the settlement of the condition. Among such cases the complete loss of eyesight, arms, legs, one arm and one leg, mental illnesses, chronic and incurable illnesses determined by virtue of a decision issued by the Minister of Health.

          Partial Disability: Every disability caused by a work injury, and affecting in a permanent manner the ability of the insured to work in his original profession or make a living in general. Such shall be noted in a decision by the competent medical committee after the settlement of the condition, by virtue of the list no. 2 annexed to the present Law, clarifying the degrees of disability in the event of the loss of a body member. Should the disability not be mentioned in the said list, the percentage thereof shall be estimated as per the incapacity sustained by the insured to make a living, provided that such percentage is mentioned in the report of the said medical committee. Should the resulting disability have a special effect on the capacity of the injured to make a living from his original profession, the type of work carried out by the injured shall be mentioned in details, and the effect thereof on the increase of the disability level in such cases beyond the percentages set therefor in list no. 2 annexed to the present Law.

          Natural Death: Death not deemed a work injury.

          Competent Medical Committee: The medical committee established by virtue of a decision issued by the Minister of Health.

          Salary of Subscription Calculation:

          a - For the Governmental Sector: The basic monthly salary of the insured, in addition to monthly bonuses and allowances granted thereto, namely:

          Bonus of the living costs, social allowance for children, social allowance for nationals, living allowance decided according to the level thereof. The living allowance shall be estimated on a monthly basis with regards to persons receiving such allowance on an annual basis, and such by dividing it on the number of months per year, provided that the salary of subscription calculation of the insured does not exceed that of the Minister.

          b - For the Prime Minister, the Deputy Prime-Minister, the Ministers and similar persons: The basic salary plus the living allowance and other monthly and yearly allowances. The yearly allowances shall be estimated on a monthly basis by dividing them on the number of the months per year.

          c - For the President of the Federal National Council: The salary of subscription calculation with regards to the Minister.

          For the Members of the Federal National Council: a membership allowance.

          d - For the Private Sector: The salary determined by the employment contract. Should such salary be less than 1.000 Dirhams per months, such minimum limit shall be taken into account upon the implementation of the present Law. Should the salary exceed 50.000 Dirhams per month, such amount shall not be taken into account. The Minister may, upon the approval of the Board of Directors, amend the minimum and maximum limit as the financial center of the Committee allows.

          Salary of Pension Calculation:

          a - In the Governmental Sector: The average of the salary of subscription calculation for the last three years of the period of the subscription in the social security, or for the entire period should it be less than three year.

          b - For the Prime Minister, the Deputy Prime Minister, the Minister and other similar persons: the salary of subscription calculation.

          c - For the President of the Federal National Council: the salary of subscription calculation with regards to the Minister, and for the members of the Federal National Council, the membership allowance.

          d - For the Private Sector: The average salary of subscription calculation for the last five years of the period of subscription in the social security, or for the entire period should it be less than five years.
    2. TITLE TWO: THE SUBSCRIPTIONS FOR THE INSURED
      1. Article 2
        1. The subscriptions of the insured shall include the following:

          1 - Monthly subscriptions born by the insured, amounting to 5 % and deducted from the salary of subscription calculation.

          2 - Monthly subscriptions paid by the employer, amounting to 15 % from the salary of subscription calculation of the insured working therefore. As for the employer in the private sector, the Government bears 2,5 % of his share in subscriptions paid to the Committee as a subvention to encourage him to employ nationals.

          3 - Additional sums payable due to the delay in the payment of subscriptions.
    3. TITLE THREE
      1. CHAPTER ONE :THE CALCULATION OF THE PERIOD OF THE SUBSCRIPTION IN THE INSURANCE
        1. Article 3
          1. The calculation of the period of the subscription in the insurance shall include the periods of services included in the laws of pensions referred to in Article 2 of the Law of Issuance, in addition to the service period spent by the insured at an employer subject to the provisions hereof and the periods of all types of vacations and the guaranteed periods.

            Shall not be calculated in the insurance the following periods:

            1 - The period of cessation of work without pay, or the suspension from work where it is decided to deprive the insured of his pay therefore.

            2 - The previous periods where the insured was deprived of his pay, or the allocation therefor by virtue of a disciplinary decision or a judicial ruling.

            3 - The periods which may not be included in accordance with the provisions hereof.
        2. Article 4
          1. The following periods shall be included in the current contributory service, or the allocation required to be included by the insured:

            1 - The previous service period in the Governmental Sector.

            2 - The previous service period in the special departments applying the pension regulations.

            3 - The military service period.

            4 - The previous service period before any employer subject to the provisions hereof.

            5 - The service period referred to in the paragraphs 1, 2, 3 and 4 prior to the obtainment of the State nationality.

            6 - The previous service period in the Development Council or the Kuwait Office.

            7 - The previous service periods at any party decided by the Board of Directors.
        3. Article 5 - As amended by Federal Law no.7 dated 15/2/2007
          1. The merger of the service periods referred to in the preceding Article shall require the following:

            1 - The insured must express his desire in writing to include such periods prior to the termination of the service thereof, provided that he encloses with his request the necessary certificates and documents.

            2 - The previous service durations required to be included must not have ended due to reasons of total deprivation of the pension or the allocation.

            3 - The periods required to be included must not be temporary, daily or one of the probation periods that precede the appointment.

            4 - The insured shall pay his share as well as the share of the employer for the period required to be included in the calculation of the salary of subscription calculation all at once at the date of the request of inclusion. The sums may be paid in monthly installments amounting to one quarter of the salary at least. The duration of the installments shall not exceed the age of sixty of the insured. In all cases, the entire expenses of inclusion shall be paid prior to the termination of the service. The obligation of payment of installments shall abate should the service of the insured end in death and the value of the paid installment reach 50 % of the total sum due thereby. Should the value of the sums paid thereby be less than 50 %, the remainder shall be deducted from the pensions of the beneficiaries thereof.

        4. Article 6
          1. The previous service duration shall be included with regards to the national workers who are still in service before the local government authorities which are required to be subjected to the provisions hereof by the government of the pertinent Emirate in the subscription period in this insurance from the date of appointment and until the date of benefit from the provisions thereof , provided that such authorities bear the payment of the total share of subscriptions referred to in Article 2 hereof related to the employer , as well as the share of the insured , and such based on the salary of subscription calculation at the date of the benefit from the provisions hereof . The method of payment shall be regulated by virtue of a decision issued by the Minister.
        5. Article 7 - As amended by Federal Law no. 7 dated 15/02/2007
          1. Should a person acquire during his service at the entities subject to the provisions hereof the nationality of the State, he may include the period of service preceding his acquirement of the nationality to the pension or benefit account, provided that he bears his share as well as the share of the employer for such period with regards to subscriptions referred to in Article 2 hereof, and for the salary of subscription calculation at the date of the request of inclusion.
        6. Article 8
          1. The employers bounded to a better end of service benefits regulations shall bear the excess value between the sums due thereby for such regulations, and the contributory end of service benefit in accordance with the provisions hereof, as well as for the benefit payable due to the difference between the maximum salary for the subscription of the private sector in such insurance and the benefit calculation salary in their regulations, should it be higher. Such excess or difference shall be calculated for the entire service period of the insured therefor, whether such period include service periods that precede or follow the subscription in the Committee. Such sums shall be paid in full within one month from the termination of the service of the insured to the Committee, who shall in turn pay them to the insured or the beneficiaries thereof upon the termination of the service.
      2. CHAPTER TWO: RULES OF CALCULATION OF SUBSCRIPTIONS
        1. Article 9
          1. Subscriptions shall be due for the following periods and such in accordance with the rules and provisions set for each thereof:

            1 - Periods of external secondment without pay, or periods of special leaves: the insured shall bear his share in the subscriptions as well as the shares of the employer, and shall pay them to the Committee all at once within a year from the date of the termination of the secondment or the leave. He may pay them in installments for a period equal to the leave or secondment period with the agreement of the Director General of the Committee.

            2 - Special leaves for accompanying the spouse:
            a - Should the special leave be for accompanying a Diplomat, the Governmental Sector shall bear the share thereof as well as the share of the insured.
            b - Should the special leave be for accompanying the delegate in a study leave, the Governmental Sector shall bear the share thereof as well as the share of the insured.
            c - Should the special leave be for accompanying the insured in the private sector, the insured shall bear his share as well as the share of the employer. The insured shall pay the due sums all at once to the Committee within one year from the date of the termination of the leave. He may pay them in installments for a period equal to the leave period.

            3 - Periods of study leaves without pay: The employer in the Governmental Sector shall pay his share in the subscriptions to be paid periodically. The insured shall pay his share and pay it as referred to in Clause (1). As for the private sector, the insured shall bear both shares in this context.

            4 - Internal secondment periods: The party to whom the employee is seconded shall bear the share of the employer in the subscription, should it bear the pay of the employer, while the insured shall pay his share to the Committee in a periodical manner based on the salary of the insured at the seconding party.

            5 - Periods of sick leaves: the insured shall pay his share based on the actual salary paid thereto, whereas the employer pays his share based on the entire salary, regardless of whether the leave was with or without pay.
        2. Article 10
          1. a - Subscriptions paid by the employer in the private sector and subscriptions deducted from the salaries of the insured working therefor shall be calculated within a Gregorian year on the basis of the salaries paid thereto on January of every year.

            b - The subscriptions of workers undertaking services in the private sector after January shall be calculated based on the salary of the month during which they have undertook the service, and such until the following January, after which they are treated based on the provisions of the preceding paragraph. Subscriptions shall be calculated in full for the month in which the service starts, and shall not be due for the part of month in which the service is terminated.

            c - Subscriptions paid by the employer in the Governmental Sector, and subscriptions deducted from the salaries of the insured shall be calculated based on the monthly salary.
        3. Article 11
          1. 1 - The employer in the private sector must submit to the Committee in January of every year all data regarding the salaries of the workers therefor for the said month as well as their monthly subscriptions. Furthermore, he must provide the Committee on a monthly basis with any changes occurring with regards to the number of workers therefor or their salaries, and such on forms set by the Committee. Such data must be in conformity with the books and records held by the employer in accordance with the Labor Law.

            2 - Should the employer not submit the data set forth in the preceding paragraph within the determined terms, conditions and dates, the payable subscriptions shall be calculated based on the last statement submitted to the Committee and such until the calculation of the effectively payable subscriptions.

            3 - Should the data not be submitted, should they not be in line with the actual situation, or should there not be any records and documents that must be kept by the employer in accordance with the provisions of the present Law, the calculation of the due subscriptions shall be made by virtue of a decision issued by the Committee in accordance with the outcomes of the investigations thereof.
        4. Article 12
          1. The employer in the private sector must register the workers therefor, subject to the provisions of the present Law, before the Committee and such within one month at most from the date of their entry into service. The employer must provide the Committee with a statement of the names of the workers therefor whose service is terminated within one month at most from the date of the termination of such service.
        5. Article 13
          1. Subscriptions shall be payable as of the first day of the month that follows the month for which such subscriptions are due. Such delay may be extended till the fifteenth of the said month.

            Such subscriptions shall not be returnable.
        6. Article 14
          1. The employer shall undertake the delivery of his share as well as the share of the insured in the due subscriptions to the Committee. In the event of a delay in the payment thereof, an additional sum amounting to 0.1 % of the due subscriptions shall be imposed thereon for every day of delay, and such without a need for a warning or notification.

            The cases and conditions of exemption from such additional sum shall be determined by virtue of a decision issued by the Board of Directors.
        7. Article 15
          1. The employer in the private sector not having deducted the subscriptions of all or some of the workers thereof, or not having paid the subscriptions based on the real salaries, shall be enjoined to pay an additional sum amounting to 10 % of the value of the due subscriptions and such without any prior warning or notification.
      3. CHAPTER THREE: PAYMENT OF OLD - AGE, DISABILITY AND DEATH PENSIONS
        1. Article 16: As amended by Federal Law no.7 dated 15/2/2007
          1. The pension shall be paid in the following cases:

            1 - The termination of the service of the insured by reason of death or total disability. Such disability shall be recorded with the knowledge of the medical committee.

            2 - The termination of the service of the insured in the Governmental Sector by reason of unfitness for service. Such shall be recorded with the knowledge of the medical committee .

            3 - The termination of the service of the insured in the private sector for health reasons endangering his life should he pursue his work, on condition that the decision of the medical committee precedes the date of the termination of the service.

            4 - The termination of the service of the insured by reason of the winding up, bankruptcy or liquidation of the company, should he be subscribed in such insurance for a period of fifteen years at least.

            5 - The termination of the service of the insured for reaching the retirement age, and such whenever the period of subscription thereof in such insurance reaches fifteen years at least.

            6 - The termination of the service of the insured by reason of dismissal, removal or retirement thereof by virtue of a disciplinary decision or a judicial ruling, whenever the period of subscription thereof in such insurance reaches fifteen years at least.

            7 - The termination of the service of the insured by reason of resignation, whenever the period of subscription thereof in the insurance reaches twenty years, and he reaches fifty five years at least.

            8 - The termination of the service of the insured female who is married, divorced or widowed, by reason of resignation, should she have children under eighteen years of age whenever the period of subscription thereof in the insurance reaches twenty years.

            9 - The termination of the service of the insured female by reason of resignation whenever the period of subscription thereof in the insurance reaches twenty years and she reaches fifty years or more.

            10 - The termination of the service of the insured by virtue of a Federal decree or a local decree, provided that the treasury of the pertinent Emirate bears the actual expenses incurred therefrom. The President shall issue a decision with regards to the method of calculation of such expenses.

            11 - The termination of the service of the insured for reasons other than the ones set forth in the preceding clauses, whenever the period of subscription thereof in the insurance reaches twenty years at least.

            In all cases, the pension shall not be paid to the insured whose services are terminated by reason of resignation unless they have reached fifty years of age, provided that such condition apply to the persons who have reached forty upon the date of implementation of the present Law. The age shall be increased year by year until it reaches fifty.

            The pension shall be calculated with regards to situations set forth in clauses (1, 2, 3, 4, 5, 6, 10) on the basis of the subscription period of fifteen years, or the actual subscription period, whichever is longer. Three assumed years, or any number of years needed to complete sixty, whichever is shorter, shall be added to the subscription period calculated in the insurance in case of the termination of the service by reason of death or complete disability.

            The pension shall be calculated in the remaining cases on the basis of the actual subscription period of twenty years at least.

            In the event of the return of the pensioner suspended from work due to unfitness or health disability, the pension allocated thereto for such reason shall be cancelled, and the remaining provisions of the Law shall apply thereto.
        2. Article 17: As amended by Federal Law no.7 dated 15/2/2007
          1. The insured may request the purchase of an assumed service period to be included in the actual service period under the following conditions:

            The insured must express in writing his desire to purchase such period prior to the termination of his service.

            The insured must have spent twenty years in service at least.

            The period to be purchased must not exceed five years for the male insured, and ten years for the female insured.

            In all cases, the insured shall bear his share as well as the share of the employer for the period to be purchased, and such in accordance with the salary of subscription calculation at the date of the request of purchase, provided that the payment is made all at once or in installments, and that the period of installments does not exceed the reach by the insured of the age of sixty. In all cases, the expenses of purchase must be paid in full prior to the end of the service.

            In the event of the death of the insured, the collection of installments shall carry on from the pensions of the beneficiaries thereof.
        3. Article 18
          1. Should a judgment be issued to consider the insured missing, a temporary monthly pension equal to the due pension thereto in the event of his death while in service shall be paid to the beneficiaries thereof. Should it be proven thereafter that the missing person is alive, the payment of the said pension to the beneficiaries thereof shall cease, and his situation shall be settled in light of the outcomes of the judicial investigations. Should the situation thereof be proven unsound, the Committee shall be entitled to request the retrieval of the sums already paid thereto. However, should the situation thereof be proven sound, a clearance shall be made between the entitlements thereof and the sums paid to the beneficiaries thereof. Should the entitlements thereof exceed the sums paid to the beneficiaries, the balance shall be paid thereto.
        4. Article 19
          1. Should the service of the insured be terminated by reason of death or complete disability due in both cases to a work injury, the pension shall be settled assuming that the subscription period thereof has reached thirty five years.
        5. Article 20
          1. The pension shall be calculated monthly on the basis of 60 % of the salary of pension calculation for the subscription periods included in the insurance reaching fifteen years. Such percentage shall increase by 2 % for every additional year and up to a maximum of 100 % of the salary of pension calculation.

            Should the service period exceed thirty five years, the insured shall be granted benefit for the additional year amounting to the salary of three months for every year of the salary of pension calculation category.

            With regards to the insured in the private sector, the last salary of pension calculation shall not be more or less than 20 % of the average salary of subscription calculation in the four preceding years or the actual subscription period, whichever is less.
        6. Article 21: As amended by Federal Law no.7 dated 15/02/2007
          1. Without prejudice to the provision of Article 19 of the present Law, 10 % of the entitlements of the insured in the pension subject to clauses 6 and 11 of Article 16 hereof shall be deducted, provided that the period of the service thereof has not reached twenty five years.
        7. Article 22
          1. In the calculation of the subscription period, the part of the month shall be deemed a full month.
        8. Article 23
          1. In the Governmental Sector, the pension of the insured of the fourth degree in the third circle and above, or any degree similar thereto, must not be less than 3.750 Dirhams per month. And the pension of the insured of the remaining degrees or any degree similar thereto must not be less than 2,500 Dirhams per month.
        9. Article 24
          1. The minimum share of the beneficiaries of the insured shall be as follows:

            - 800 Dirhams for the widow or the benefiting husband.

            - 600 Dirhams for each of the parents.

            - 400 Dirhams for each of the remaining beneficiaries.

            Should the share of any of the beneficiaries be less than the minimum amount, such share shall be calculated on the basis of the salary of pension calculation, provided that the sum of the shares does not exceed such salary. In the event of the transfer of the pension of a beneficiary to the other, such transfer shall be made based on the share thereof before increasing to the minimum amount.
      4. CHAPTER FOUR: BENEFICIARIES AND CONDITIONS OF BENEFIT
        1. Article 25
          1. The entitlement of the insured to the pension shall commence on the day that follows the termination of the service thereof, and shall cease upon the death thereof should there be no beneficiaries thereof. In such case, the entitlement to the pension shall be transferred in accordance with the provisions of the present Law.

            The entitlement of the beneficiaries of the insured or the pensioner shall commence as of the month that follows the date of death.
        2. Article 26
          1. Subject to the provisions of the following Articles, the entitlement to the pension shall be transferred subsequent to the death of the insured or the pensioner to the persons referred to in list no. 1 enclosed herewith.
        3. Article 27
          1. Should the wife pass away upon the death of the insured or pensioner or thereafter, or should she remarry, her share shall be transferred to her children from him who benefit from the pension in equal shares among them. Should she have no children from him, her share shall be transferred to the widows of the insured or pensioner living at the time of her death, in equal shares among them. Should there be no widows, her share shall be transferred to the Committee.
        4. Article 28
          1. Should the father of the children die during the life of his father, and should they have no pension from their father, the share of their father shall be transferred thereto as if he were alive.

            Should the father of the children die after having collected the pension for his father, the share of their father in the pension shall be transferred thereto.

            In both preceding cases, the provisions related to the suspension of the pension of the benefiting children shall apply.
        5. Article 29
          1. The pension of the son shall be discontinued whenever he reaches 21 years of age. However, the payment of the pension thereto shall be carried on after having reached such age in the following cases:

            1 - Should he be incapable of making a living and until the remedy of his disability.

            Such disability shall be proven by virtue of a report from the competent medical committee, provided that the condition is reexamined every two years, unless the competent medical committee decides the improbability of his remedy.

            2 - Should he be a student and until the employment thereof, or the practice thereby of a profession, or until he reaches twenty eight years of age, whichever is closer.

            The payment of the pension to the student having reached the age of twenty eight shall be made during the academic year and until the end thereof.
        6. Article 30
          1. The pension of the widow shall be discontinued upon her marriage. The pension of the daughter or sister shall be discontinued upon her marriage, employment or practice of a profession. The pension shall be repaid to the daughter or sister should she be divorced, widowed and has no other salary, pension or job.
        7. Article 31
          1. Should the daughter, sister, or mother be widowed or divorced, and should the son or brother be incapable of making a living after the death of the pensioner, and should they have no other salary or pension, each thereof shall be entitled to the same amount entitled thereto at the time of death of the pensioner, without prejudice to the rights of the remaining beneficiaries in the pension. In the event of the suspension or cessation of the pension of any thereof, it shall not be transferred to any other.
        8. Article 32
          1. The father shall be entitled to a share of the pension of his deceased son should he depend thereon for his living. Such shall be proven in accordance with the rules set by the Committee.
        9. Article 33
          1. The siblings shall be entitled to a share of the pension of the deceased should they depend thereon for their living. Such shall be proven in accordance with the rules set by the Committee. The entitlement to the pension shall be subject to the conditions and limits referred to in Articles 29 and 30 hereof.
        10. Article 34
          1. The mother shall be entitled to a share of the pension of her deceased son should she be widowed, divorced, should her husband depend on her deceased son for his living, and should she have no salary or pension.
        11. Article 35: As amended by Federal Law no.7 dated 15/2/2007
          1. The pensioner may not combine two pensions from the Committee. Should he be entitled to two pensions, he shall receive the larger of the pensions. Furthermore, he may not combine between the pension and any other salary paid thereto in a periodical manner from any other party in the State. Should the salary be higher than the pension, the pension shall be suspended until the end of his second service. However, should the salary be less than the pension, he shall be granted the difference between the salary and the pension. The pension shall be repaid upon the end of the service thereof.
        12. Article 36: As amended by Federal Law no.7 dated 15/2/2007
          1. With exception to the provisions related to the prohibition of combination of two pensions, or a pension and a salary, such combination may take place in the following cases:

            1 - Cases of combination between two pensions or between a pension and a salary prior to the enforcement of the provisions hereof.

            2 - If the sum of the two pensions or of the pension and the salary paid to the pensioner does not exceed 9.000 Dirhams, otherwise, should the sum exceed the said amount, his right shall be limited to the sum not exceeding such amount.

            3 - If the pensioner had spent in the Governmental work for which he is entitled to a pension twenty five years or more, he may combine between such pension and any salary paid thereto from any party in the State in a periodical manner, regardless of their combined value, with the exception of the cases set forth in Clauses (6 and 11) of Article 16 herein, where the provision of Clause (2) of the present Article shall apply.

            4 - If the pension is entitled to the widow of the pensioner, she shall be entitled to combine her salary from her work, or her pension with the pension entitled thereto from her husband.
        13. Article 37: As amended by Federal Law no.7 dated 15/2/2007
          1. 1 - Should the payment of all the pension or a part thereof be discontinued with regards to one of the children of the pensioner for whatever reason, the sum thereof shall be transferred to the remaining children within the limits of the shares thereof prior to the increase thereof to the minimum amount due to the beneficiaries set forth in Article 24 herein. Should the reason of discontinuation cease, the pension of the said children shall be decreased by the value transferred thereto by reason of the said discontinuation.

            2 - In the event of the inexistence of other beneficiaries, the unpaid sums of the children pension shall be transferred to the widow of the pensioner provided that the share in such case does not exceed three quarters of the pension, and the entire amount of the pension should there be several widows. Such sums shall be transferred in equal shares among them.

    4. TITLE FOUR: END OF SERVICE BENEFITS
      1. Article 38
        1. The insured who is not entitled upon the termination of his service to a pension in accordance with the preceding provisions shall be granted a benefit in accordance with the provisions of the following Articles.
      2. Article 39
        1. The insured shall be entitled to a benefit amounting to the salary of one and a half months for every year of the first five years of subscription, provided that the subscription thereof is not less than one year. Such benefit amount shall increase to become equivalent to the salary of two months for every year of the following five years, and to the salary of three months for every year additional thereto.
      3. Article 40
        1. In the calculation of the subscription period in the insurance, the part of the month shall be deemed a full month.
      4. Article 41
        1. The benefit shall be calculated on the basis of the salary of pension calculation.

          With regards to the insured in the private sector, the last salary of pension calculation shall not be more or less than 20 % of the average salary of subscription calculation in the four preceding years or the actual subscription period, whichever is less.
      5. Article 42
        1. Should the insured pass away, the benefit entitled thereto for the period of service thereof shall be paid to the beneficiaries thereof in accordance with the provisions set forth in the present Law with regards to the pension, and in pursuance of the distribution mentioned therein. Should there be no beneficiaries, such benefit shall be distributed as per the provisions of inheritance in the Islamic Sharia'a.
    5. TITLE FIVE: PENSIONS OF THE PRIME MINISTER, DEPUTY PRIME MINISTER AND MINISTERS
      1. Article 43
        1. The Prime Minister, the Deputy Prime Minister and the Ministers shall be entitled upon the termination of the service thereof in the ministerial position a monthly salary in accordance with the provisions of the following Articles.
      2. Article 44
        1. Should the Prime Minister, the Deputy Prime Minister or the Minister spend two years in the ministerial position, the monthly pension due thereto shall be calculated, assuming that the period of service thereof reaches thirty five years, provided that the Treasury of the Government bears the difference in subscriptions between the actual service period and the assumed service period.
      3. Article 45
        1. Should a former Minister be appointed in one of the positions subject to the provisions hereof, he may combine between his salary based on which the pension subscriptions are calculated and the pension due thereto.
        2. Article 46
          1. Without prejudice to the provisions mentioned in the present Title, the provisions of the present Law shall apply with regards to the Prime Minister, the Deputy Prime Minister and the Ministers.
    6. TITLE SIX: PENSIONS OF MEMBERS OF THE FEDERAL NATIONAL COUNCIL
      1. Article 47
        1. The President, Vice - Presidents, observers and members of the Federal National Council, upon the termination of their membership in the council, shall be entitled to a monthly pension in accordance with the provisions of the following Articles.
      2. Article 48
        1. Should a president, vice - presidents, observers, or member of the Federal National Council spend in the membership thereof an entire legislative chapter, the insured shall be entitled to a calculated pension assuming that the period of membership reached thirty five years, provided that the Treasury of the Government bears the difference in subscriptions between the actual membership period and the assumed membership period.
      3. Article 49
        1. Should the membership be terminated due to unfitness or death, the insured or the beneficiaries thereof, as the case may be, shall be entitled to a pension equal to the membership benefit.
        2. Article 50 : As amended by Federal Law no.7 dated 15/2/2007
          1. The President, Vice - Presidents, observers or member of the Federal National Council may combine between the pension entitled thereto in accordance with the provisions hereof and any other pension paid thereto from any party in the State other than the Committee. They may also combine between the membership benefit or any salary paid thereto from any party and the pension entitled thereto in accordance with the provisions of the present Law.
        3. Article 51
          1. The salary of subscription calculation determined for each of the President, Vice - Presidents, observers and members of the Federal National Council shall be used as basis for the calculation of the pension. The percentage referred to in Article 2 of the present Law shall be deducted from such salary.
        4. Article 52
          1. Without prejudice to the provisions mentioned in the present Title, the provisions of the present Law shall apply with regards to the President, Vice - Presidents, observers and members of the Federal National Council.
        5. Article 53
          1. The provisions of the present Title shall apply to the former President and members of the Federal National Council.
    7. TITLE SEVEN: THE ABATEMENT OR CESSATION OF THE RIGHT IN THE PENSION OR BENEFIT
      1. Article 54
        1. The insured or the pensioner may not be deprived of the pension or benefit unless by virtue of a disciplinary decision, provided that such deprivation does not exceed one quarter of the pension or benefit.

          A judgment may not be passed to deprive the pensioner of the pension in accordance with the preceding paragraph unless for the actions carried out thereby prior to the termination of the service thereof.

          No deduction or attachment of the due sums may occur in application of the provisions hereof against the pensioner or the beneficiaries thereof, unless for the payment of a judicially ordered alimony, for the payment of the sums due to the Government by the insured for reasons related to his job performance, or for the retrieval of the sums paid thereto without any right.

          The sums deducted in such cases may not exceed one quarter of the pension. In case of competition, the priority shall be given to the alimony debt.
      2. Article 55
        1. The beneficiaries of the insured or pensioner subject to a disciplinary judgment depriving him of a part of the pension thereof shall be entitled upon the death of the insured or pensioner to their complete shares of the complete pension set forth in the present Law.
      3. Article 56
        1. The insured or pensioner whose State nationality is cancelled or withdrawn shall be deprived of the pension entitled thereto. Upon death, the beneficiaries shall be entitled to the complete shares thereof should they hold the State nationality.

          However, should the State nationality be withdrawn from the beneficiaries, or should they not be holders thereof in the first place, they shall be entitled to half their shares.
      4. Article 57
        1. No claim shall be heard with regards to every pension or benefit whose owner or beneficiary does not request the collection thereof after the elapse of ten years from the due date thereof, or from the date of the last payment of the pension. The said date shall not apply whenever the beneficiary is hindered from claiming the right thereof, provided that such hindrance is accepted by the Director General of the Committee.
    8. TITLE EIGHT SANCTIONS
      1. Article 58
        1. Without prejudice to any severer sanction set forth in any other law, the sanctions referred to in the following Articles shall be inflicted with regards to the crimes referred to therein:
      2. Article 59
        1. Whoever intentionally submits untrue data or refrains from giving the data set forth in the present Law, decisions or regulations issued in implementation thereof in view of obtaining money from the Committee without any right shall be sentenced to imprisonment and to a fine not exceeding 5.000 Dirhams, or to either penalties. Whoever intentionally gives false data in order not to pay the entire entitlements of the Committee shall be subject to the same sentence.

          In all cases, the court shall rule to return the sums paid without any right or to retrieve the sums due to the Committee.
      3. Article 60
        1. Each employer in the private sector subject to the provisions of the present Law shall be sentenced to a fine amounting to 5.000 Dirhams for every worker not subscribed thereby in the Committee. Each employer imposing on his workers any share in the insurance expenses not mentioned in the provisions of the present Law shall be subject to the same sentence.

          The court shall by itself rule to enjoin the infringing employer to pay to the workers the sums born thereby from the insurance expenses.
      4. Article 61
        1. All fines and sums ordered by the court for the breach of the provisions of the present Law shall be transferred to the Committee.
      5. Article 61 – bis: Added by Federal Law no.7 dated 15/02/2007
        1. The officials of the Committee determined by virtue of a decision issued by the Minister of Justice in agreement with the Minister shall have the capacity of judicial investigation officers with regards to the crimes occurring within their jurisdictions and related to the tasks thereof.
    9. TITLE NINE: GENERAL PROVISIONS
      1. Article 62
        1. The Cabinet may grant exceptional pensions, increases to pensions or exceptional benefits for the insured whose service is terminated for any reason whatsoever, for pensioners or for beneficiaries thereof.

          The Cabinet may also grant exceptional pensions or benefits to persons other than the ones mentioned in the preceding paragraph from among the nationals who have presented great services to the country, or to the families of the deceased in an accident deemed as a general catastrophe.

          Such exceptional pensions and benefits shall be subject to the provisions of the present Law without prejudice to the special provisions stipulated by the Cabinet.

          The Government shall bear the value of the exceptional pensions.
      2. Article 63: As amended by Federal Law no.7 dated 15/2/2007
        1. Subject to the provision of Article 36 of the present Law, should the pensioner return to the service at any employer subject to the provisions of the present Law, he may include the previous service period to his new service, and shall be treated at the end thereof based on both periods, provided that the Minister issues the decisions regulating the method of calculation of the expenses of the inclusion of such period.
      3. Article 64
        1. Upon the death of the pensioner, a sum amounting to the entitled pension for the month of the death and the following three month shall be paid in one installment to whoever depended thereon at the time of death. Such sum shall be deemed a grant not to be retrieved or attached for the payment of any debt. Furthermore, such grant shall be exempt from all types of taxes and fees.
      4. Article 65
        1. Should the service of the insured be terminated due to natural death, the inheritors thereof shall be paid a bonus to the due monthly pension in accordance with the provisions of the present Law as a compensation of death. Such sum shall be paid in one installment and shall amount to 60.000 Dirhams distributed among them in accordance with the provisions of inheritance in the Islamic Shari'a.
      5. Article 66
        1. Should the insured pass away by reason of a work injury, his inheritors shall be entitled to a compensation amounting to 75.000 Dirhams distributed among them in accordance with the provisions of inheritance in the Islamic Sharia'a.

          Furthermore, the insured shall be entitled to such compensation should the work injury result in a complete disability.

          However, should the injury cause partial disability, the injured insured shall be entitled to a compensation estimated with regards to the disability and multiplied by the value of the compensation.

          The insured shall be deprived of the injury compensation in the following cases:

          1 - Should the insured intentionally injure himself. 2 - Should the injury occur by reason of an obscene and intentional misbehavior by the injured, for example:

          a - Any act carried out by the injured under the influence of alcohol, narcotics or psychotropic substances.

          b - Any intentional breach of the safety instructions displayed in clear locations at the work place.

          The cases set forth in Clauses (1) and (2) shall not be adopted unless such is proven by the investigation carried out in this regard with the knowledge of the pertinent parties.
      6. Article 67
        1. 1 - The provisions of Article 66 of the present Law shall not prejudice the right of the insured or the inheritors thereof to claim the entire right thereof to the compensation prior to any third party.

          2 - Should the injury be caused by a mistake, a default or a work injury from the employer, the injured or the inheritors thereof may refer to the employer and claim the entire compensation in this regard.
      7. Article 68
        1. Should the pension be discontinued or ceased, the pension due for the month during which the cause of discontinuation or cessation occurs shall be paid on the basis of a full month. In case of the return of the pension of the beneficiary, or the return thereof to other beneficiaries, the pension of the first month following the due date shall be repaid.
      8. Article 69
        1. The insured with regard to whom Federal decrees are issued to treat them the same as Ministers, and every person equal in position to the Ministers shall be subject to the provisions of Title Five of the present Law.
      9. Article 70
        1. Every employer shall keep books and registers and shall submit to the Committee statements, data, notifications and applications required for the implementation of the present Law, and such in accordance with the terms, conditions and dates set by the Board of Directors.
      10. Article 71
        1. Every employer shall establish for every insured a special retirement file in which he deposits the documents determined by the decisions referred to in Article 70 of the present Law.
      11. Article 72
        1. The employer in the private sector shall pay the end of service benefit due to the nationals working therefor to the Committee in accordance with the laws and regulations governing their employment contract, and such for the ones wishing to include their service period from the date of their appointment and until the date of benefit from the provisions of the present Law in the inclusion expenses account, and such without prejudice to their right to continue their work, and the entitlement to the benefit for such period upon the termination of the actual service for the ones who do not request such inclusion.
      12. Article 73
        1. The age of the insured must be eighteen years at least and sixty years at most. He must be fit for work upon the appointment thereof by virtue of a medical report from the medical authority approved by the Committee.

          The employer shall submit such report upon the subscription therefor before the Committee.
      13. Article 74
        1. The Committee shall be entitled to deduct the sums paid without any right to the beneficiary whose part is suspended or discontinued from the frozen sum entitled to the remaining beneficiaries by reason of discontinuation or termination from the date of the knowledge of the cause thereof and for the value entitled to each thereof.

          Such shall not prejudice the right of the remaining beneficiaries in referring to the party paying such sums, each in accordance with the share thereof.
      14. Article 75
        1. The winding up, liquidation, shutdown, bankruptcy, merger or transfer of the party subject to the insurance either by inheritance, will, grant, sale, transfer or other disposals shall not hinder the payment of all entitlements of the Committee.

          The successor shall be jointly responsible with the former employers for the implementation of all obligations due thereby to the Committee.

          However, should the party subject to insurance be transferred by inheritance or will, the joint responsibility of the inheritors or legatees shall be within the limits of the estate transferred thereto.
      15. Article 76
        1. The pensions, compensations and benefits paid in accordance with the present Law shall be exempt from all taxes and fees.
      16. Article 77
        1. The sums due to the Committee by virtue of the provisions of the present Law shall have the right of privilege on the entire debtor's money, and shall have priority over all debts after judicial expenditures and alimony debt. The Committee shall be entitled to collect them in accordance with the applicable regulations of collection of Governmental money. Such entire sums or parts thereof may be paid in installments in accordance with the conditions determined by the Board of Directors.
      17. Article 78
        1. All lawsuits filed by the Committee, the insured or the beneficiaries thereof in accordance with the provisions of the present Law shall be exempt from judicial fees in all degrees of litigation. Such lawsuits shall be seen in summary and the court may in all cases rule summary execution without bail. In the event of the rejection of the lawsuit, the court may rule that the applicant pays all or some of the expenses thereof.
      18. Article 79
        1. The calculation of the periods set forth in the present Law shall be in conformity with the Gregorian calendar.

Law on Pension and Social Security Date File Size​ File Type

Federal Law No. 7 of the year 1999 on Pension and Social Security and its amendments

23/03/2015

5610 KB
PDF.png


2. Circulars

Below is a list of all circulars GPPSA has issued to employers since the year 2015. Click on the document title to open it PDF. We are sharing these circulars with you to increase your awareness of GPSSA procedures.

Employers Circulars Date File Size​ File Type

Circular No. 1 for the year 2017 - Obligatory Registration of UAE Nationals in Pension Scheme

01/04/2017

121 KB
PDF.png

Circular No. 2 for the year 2017 - Obligatory Registration of UAE Nationals in Pension Scheme

01/04/2017

121 KB
PDF.png

3. Questions & Answers (FAQs)

Below is a simplified breakdown of the list of questions frequently asked by employers and contributors, answered by our legal advisors. We have grouped these questions and answers by topic to provide you with a user-friendly experience.

  1. Parties Subject to the Pension Law
    1. Who is subject to the pension law?
      1. Pension Law applies to each citizen who works for the governmental or private sectors.​
    2. What is meant by the governmental and private sectors?
      1. The Governmental Sector:

        • Ministries, public institutions, , agencies and companies, and banks in which the Federal Government owns shares.
        • Local governmental authorities (Governments of Dubai, Sharjah, Ras Al Khaimah, Umm Al Quwain, Fujairah)


        The Private Sector:

        Each natural or juridical person (Sole Proprietorship, office, company) employing national workers wherein the federal government is not a shareholder.​​

    3. What is meant by the insured?
      1. A UAE national  subject to the provisions of the present law, whether a male or female,  becomes insured by the General Pension and Social Security Authority and covered by the Pension and Social Security law, and enjoys all benefits such as pension and gratuity (benefit). ​​
  2. Registration Procedures and Requirements at GPSSA
    1. What are the procedures to register and insure UAE nationals under the provisions of Pension and Social Security Law?
      1. An employer (of governmental or private sector) shall register UAE national employees with the Authority no later than one month  from their joining date.​​​ ​
    2. What are the documents required for the registration of UAE Nationals with the Authority as contributors in order for them to become insured? And what are the registration requirements?
      1. Required documents

        • Passport Copy
        • Emirates ID Card Copy
        • Family Book ID Copy
        • Birth Certificate Copy or Age Estimation Document
        • 3 filled copies of 'service start form' of the insured (service start form no. 1).
        • Appointment letter, self-procedure or employment contract (for governmental sector).
        • Original copy of employment contract attested by the Ministry of Labor for citizens working for the private sector.
        • Photocopy of medical examination upon appointment.

        Registration conditions

        • Age shall not be less than 18 and not more than 60 years.
        • An employee shall be fit for working upon registration.​

    3. Is there any document proving that a UAE national employee has been registered with the Authority?
      1. Yes, the Authority issues an Insurance Number to the employee upon the completion of his registration by the the employer, . The employee should confirm with  his/her  employer that registration is completed within one month from their joining date.​
  3. Contribution Rate and Salary of Subscription Calculation
    1. What are the obligations of the insured after registration with the Authority?
      1. The insured shall pay its share in contributions for 5% from Contribution Calculation Salary and the employer deducts it from salary and transfers the same to the Authority on monthly basis.​
    2. What is meant by Contribution Calculation Salary?
      1. -  Governmental sector: Basic monthly salary, social allowance of a national, allowance of children, allowance of cost of living and allowance of accommodation.

        -   Private sector: Such salary provided for in employment contract including basic salary, gratuities and allowances (to be paid regularly and monthly)

    3. Does the employer pay a share in contributions of the insured?
      1. Governmental Sector  = Employer share equals (15%) of Contribution Calculation Salary

        Private Sector              = Employer pays (12.5%) of Contribution Calculation Salary

                                            = Government pays (2.5%) of Contribution Calculation Salary​

    4. Are there minimum and maximum limits for Contribution Calculation Salary?
        •  Maximum limit in private sector: AED 50.000
        • Minimum limit in private sector: AED 1.000​
          ​
    5. What is basis whereby contributions are to be calculated?
      1. - Governmental Sector: contributions shall be calculated based upon Contribution Calculation Salary of each month.

        - Private Sector: 
        • Contribution Calculation Salary of January of each year – this salary shall be as the basis of contributions payment within one complete year (i.e. to January of the next month).
        • No salary increase or decrease shall be considered after the month of January.
        • If the insured joins his work after the month of January, Contribution Calculation Salary of this month shall be as the basis of contributions payment until next January) wherein the salary shall thereafter be as the basis of contributions payment.
    6. How contributions shall be calculated for a part of month upon service commencement or termination?
      1. In relation to private sector, contributions shall be paid to the Authority for the full month in which service is started other than the part of the month wherein it is terminated.​
  4. Subscription Calculation in Case of Vacations
    1. How contributions shall be paid during the insured secondment (secondment abroad without payment)? Or during his special vacation?
      1. The insured (contributor) shall bear his share as well as that of the employer share in the contributions.​
    2. If the insured is given unpaid vacation for study, shall he continue to pay contributions to the Authority and who is the person in charge of them?
      1. Governmental Sector: payment of contributions shall be continued during this vacation where the employer and the insured shall pay their shares in the contributions.

        Private Sector: payment of the contributions shall be continued where the insured shall pay its and employer shares in contributions.

    3. How contributions shall be paid on the insured internal secondment?
        • The employer, to which the insured is seconded, shall pay its share in contributions if the employer bears the insured salary during the period of secondment.
        • The insured shall bear its share in contributions.
        • Payment of contributions shall be based upon the insured salary with the employer it is seconded from.​
    4. If the insured is given sick leave, shall contributions of this leave be calculated? and who bears them before the Authority?
        • The insured shall bear its share in contributions based on his actual salary he receives during leave.
        • The insured shall bear its share in contributions based on full salary (whether or not leave is paid).
    5. How contributions shall be processed during periods of special vacation for a spouse to accompany the other spouse?
      1. -  If a special vacation is given to accompany a diplomat

        and

        -  If a special vacation is given to accompany a scholar enjoying scholarship vacation.

        (the government employer shall bear its share and that of the insured).
        -  If a special vacation is given to accompany an insured employed by the private sector(the insured shall bear its share and that of the employer).
  5. Subsricption Payment Due Dates
    1. When shall the employer pay contributions to the Authority (its share and that of the contributing insured)?

      1. Contributions shall be paid to the Authority as from the beginning of the month following that against which they are due and this period may be extended to the fifteenth (15th) day of the said month.

        Example:
        Contributions of October 2015 shall be transferred to the Authority from 01/11/2015 until 15/11/2015.
    2. What are the consequences of the employer’s failure to pay contributions to the Authority in a timely manner?
      1. Under the Law, the employer shall become liable to pay as additional amount at the rate of 0.1% of the payable contributions per day of delay without the need for warning or notice by the Authority.​
    3. If the employer fails to deduct the contributions of all its employees or some of them or paid the contributions based on incorrect salaries, what are the provisions of law applicable in this case?
      1. Under the Law, the employer in the private sector shall, in these events, pay an additional amount at the rate of 10% of the payable contributions without the need for warning or notice by the Authority to the employer.​
  6. Insurance Benefits (Pension Salary Eligibility) & Compensations
    1. What is meant by retirement age? And what are the conditions of pension entitlement at retirement age?
      1. -   When the insured reaches the age of sixty years.

        -   Pension shall be payable if the insured has completed 15 years in service. ​

    2. Is the insured entitled to pension in case of service termination due to dismissal or removal?
      1. -  Yes, the insured is entitled to pension in these cases if he has contribution period of 15 years in security scheme.

        -   The insured is also entitled to pension in case of service termination under a disciplinary decision by the employer or court judgment if he has contribution period of 15 years in security scheme.

        * Note: 10% of pension shall be deducted in such cases.​

    3. What are the conditions of pension entitlement for the insured whose service is terminated due to health reasons?
      1. - The insured is entitled to pension if his service is terminated due to his total disability or non-fitness for work due to health reasons provided that total disability or non-fitness for work shall be evidenced by the Medical Committee of the Authority prior to termination by the employer of the insured service.

        -  No certain service period shall be required for pension entitlement in these cases where the insured contribution to the Authority shall be sufficient.

        -  Rate of disability or non-fitness shall be determined under a decision by the Medical Committee of the Authority.​

    4. If the insured has resigned out of his own will, what are the conditions of retirement pension entitlement?
      1. If the insured reached:

        48 years on 28/02/2015 + 20 years of service

        49 years on 26/02/2016 + 20 years of service

        50 years on 28/02/2017 + 20 years of service​

    5. If the insured has resigned in March 2015 and his years of service were 20 years but his age is 47 years, what are the provisions of law applicable to this case?
      1. Pension shall be suspended and not be paid to the insured until he reaches the age of 48 in March 2016.

        End of service remuneration may not be paid in this case instead of deferred pension.​

    6. What are the conditions of pension entitlement in case of the insured death?
      1. Pension shall be payable in this case to beneficiaries of the insured heirs and no conditions expressly provided in the Law in relation to certain period of service for pension entitlement where the insured registration or contribution to the Authority shall be sufficient.

        In addition to pension, a death compensation for AED 60.000 shall be paid​.​

    7. What is the minimum rate of retirement pension to be paid by the Authority?
      1. AED 10.000 to be paid monthly as from 01/01/2012.​
  7. Pension Calculation
    1. What is meant by Pension Calculation Salary?
      1. -  Governmental sector: average of Contribution Calculation Salary for the last 3 years of service (i.e. total Contribution Calculation Salaries through 3 years divided by 36).

        -  Private sector: average of Contribution Calculation Salary for the last 5 years of service (i.e. total Contribution Calculation Salaries through 5 years divided by 60).​

    2. How monthly pension is calculated?
      1. -                   60% x Pension Calculation Salary = pension for 15 years of service.

        -                   2% of Pension Calculation Salary for each year after 15 years of service.

        Example:  20 years of service, average of Pension Calculation Salary is (AED 25.000)

                      Pension rate:  60% for the 15 years of service

                                             + 10% for the 5 additional years

                                             70% x AED 25.000 = AED 17.500​

    3. What is the maximum limit of pension?
      1. Maximum limit of pension is 100% of Pension Calculation Salary and it becomes payable after 35 years.​
    4. When does pension become payable?
      1. Pension becomes payable on the next day of service termination.​
    5. What are the provisions of law applicable if the insured service period exceeded 35 years?
      1. The insured shall be given a gratuity against the extra period at the rate of 3-month salary per year using the category of Pension Calculation Salary.

        Example: An insured whose service period lasted for 38 years and his average of Contribution Calculation Salary was AED 25.000.

        Gratuity = 3 x AED 25.000 x 3 = AED 275.000 plus retirement pension.​​

    6. Are there any other benefits entitled to the retired employee in relation to pension and gratuity if the insured service period exceeded 35 years?
      1. In this case, the insured shall be entitled to death grant for (AED 60.000) if his service was terminated due to natural death, to be allocated to his legal heirs.​ ​
  8. Pension Eligibility in Case of Work Injury
    1. What is meant by work injury in Pensions Law?
      1. work injuries are:

        • The injury caused by an accident, which happened during the working hours or because of work.
        • The injury happens to the insured while going to or returning from his work.
        • The profession related illness resulting from the nature of the materials used in work.

        Death resulting from work stress and exhaustion​.

    2. When shall the insured who suffers work injury be entitled to pension?
      1. Yes. The concerned insured person shall be entitled to pension if work injury resulted in death or total disability regardless of the service period.​
    3. How rate of pension of death or total disability (resulted from work injury) is calculated?
      1. The insured shall be entitled to retirement pension by the assumption that the period of his service extended to 35 years (i.e. maximum limit 100% of average of Pension Calculation Salary regardless of the service period).

        • Rate of disability shall be determined under a decision by the Medical Committee of the Authority. ​
    4. Are there any other benefits in relation to cases of death and total disability resulted from work injury together with pension?
      1. Yes, there is a compensation for AED 75.000 to be given to heirs in case of death and to the insured who suffered total disability due to work injury.
    5. If the Pensioner's service is terminated while he has not completed the last month of his service, shall this part of month be calculated in pension?
      1. The insured shall be entitled to the full month even if he works for a sole day in that month.​
    6. When shall work injury related pension start?
      1. Work injury related pension shall start as from the next day of service termination due to death or total disability.​
    7. If work injury resulted in partial disability to the insured, what are the benefits which Pension Law gives to the insured?
      1. The insured shall be entitled to a compensation at the rate of disability resulted from work injury to total disability compensation.

        Example: an insured person suffered a work injury which resulted in amputation of his hand finger and the Medical Committee has estimated his partial disability at the rate of 40%, the insured shall be entitled to partial disability compensation according to the following equation:

        40% x AED 75.000 = AED 30.000

    8. What is the minimum rate of retirement pension to be paid by the Authority?
      1. AED 10.000 to be paid monthly as from 01/01/2012.
  9. End of Service Benefit
    1. What are the benefits stated by Pensions Law to the insured who has not met pension entitlement requirements?
      1. End of Service Remuneration shall be calculated as follows:

        Service periodGratuity due against each year of service
        1 – 5 yearsOne month and half salary
        Next 5 yearsTwo-month salary
        Subsequent 5 yearsThree-month salary​
    2. Which salary whereby gratuity shall be calculated?
      1. It is the same as Pension Calculation Salary (Check the answer of the first question under the category "Pension Calculation")​.

        Example: An insured worked for 11 years in a governmental authority and his average Pension Calculation Salary was AED 20.000 during the last three years of his service.

        1.5 x 20.000 x 5 = AED 150.000

        2 x 20.000 x 5 = AED 200.000

        3 x 20.000 x 1 = AED 60.000

        Total due gratuity = AED 410.000​​​​

    3. In case of service termination of the insured person entitled to gratuity during the month, shall the other part of month be calculated?
      1. The insured shall be entitled to the full month
  10. Pension Salary Beneficiaries after the Death of the Pensioner of Contributor
    1. What is the period of retirement pension payment?
      1. Pension becomes payable on the next day of service termination and until the death of the pensioner.​
    2. Is there a minimum limit to the share of beneficiaries?
      1. Yes, there is a minimum limit to the share of beneficiaries where if this share is less than the said limit, share shall be increased to it:

        • AED 800 for the widow or husband.
        • AED 600 for each parent.
        • AED 400 for the remaining beneficiaries (sons – daughters – brother and sisters)​
    3. When shall the beneficiaries share in pension be paid?
      1. As from the beginning of the month following the death of the insured or pensioner.
    4. To whom retirement pension shall be paid after the death of the pensioner?
      1. Retirement pension shall be paid to the pensioner's beneficiary heirs and distributed among them in shares pursuant to provisions of Law.​
    5. When the widow shall be entitled to a share in her husband pension? And when this share discontinues?
        • A widow shall be entitled to her share in pension of her husband if marriage relation was existing until the death of the husband.
        • Widow pension discontinues when she remarries. ​
    6. Is the husband entitled to a share in his deceased wife pension?
      1. Yes, he is entitled provided that:

        • He shall be on health disability which prevents him from making a living.
        • This disability is evidenced by the Medical Committee of the Authority.​
    7. What are the conditions of a son entitlement to a share of his deceased father or mother?
        • The son age, upon death, shall be less than 21 years and his share shall be discontinued when his age becomes 21 years old.
        • Exception: Payment of son share shall continue even if he reaches 21 years old in the following cases:
        • In case he is a student and until the time when he finds a job, practices career or until he becomes 28 years old whichever comes first.
        • In case he is disabled to make a living until the restoration of his capability unless the Medical Committee of the Authority decides that it is impossible for him to recover.​
    8. What are the conditions of a brother/sister entitlement to a share in the pension of the deceased?
        • The same conditions of a son apply together with the evidence that this brother/ sister used to be dependent on the deceased during the latter's life.
        • Share shall be discontinued as applicable in relation to the son. ​
    9. Is the daughter entitled to a share in the deceased pension? And when her share discontinues? Can her share be restored after being discontinued?
      1. - Yes, she is entitled to pension provided that she is not married.

        - Share discontinues in the following cases:

        • Marriage
        • Joining work
        • Practicing career

        - Share may be restored in the following cases:

        • Divorce: Provided that there is no other pension or salary                 
        • Widowhood: Provided that there is no other pension or salary​
    10. What are the conditions of a sister entitlement to a share in the pension?
        • The same conditions of a daughter apply together with the evidence that this sister used to be dependent on the deceased during the latter's life.
        • Share shall be discontinued and restored as applicable in relation to the daughter.​
    11. What are the conditions of father and mother entitlement to a share in the pension of their deceased son?
        • If the father used to be dependent on the deceased during the latter's life.
        • If the mother is widow or divorcee or if her husband is dependent on the deceased during the latter's life should this husband have no pension or salary. ​​
  11. Rules of Pensioner's Employment - Combining Pension with Salary or Two Salaries
    1. Should a retired person returned to work in the state, what is status of his pension and may he combine his pension and work salary?
        • A retired person may contribute to the Authority again if his new job is in the Authority.
        • Pension payment shall be discontinued if work salary is equal or more than pension amount whether the return to work was with an entity associate to the Authority or other pensions fund in the state.
        • While if the work salary is less than pension amount, it shall be paid from pension within the limits of the difference between it and the salary.

        Note: If a person, retired due to total disability or non-fitness for work, returned to work, then his pension shall be cancelled.​​​


    2. Are there any exceptions, which allow the retired person or beneficiary to combine his pensions and work salary unlimitedly?
        • If the retired person has retired from an official job for 25 years or more (provided that his service shall have not been subject to termination due to dismissal or removal or under a disciplinary action or court judgment)
        • A widow may combine her share in her husband pension and her work salary or pension in her personal capacity.​
    3. If a retired person returned to work with an entity associate to the Authority reinstated his contribution, may he be given retirement pension for the subsequent service period?
      1. Yes, he may be given another pension if relevant entitlement requirements were met but he may not combine two pensions and shall be paid the pension with the larger amount. ​
    4. What are the provisions of law applicable if a national is eligible to his pension from Abu Dhabi Pension Fund and then he went to work with an entity, which is associate to the Authority and obtained another pension?
      1. The pensions may be combined and vice versa.
  12. Addition of Previous Service Duration
    1. How the insured (contributing to Authority) can add his previous service period to current service periods and calculate them within the period whereby the pension is to be calculated?
      1. The insured shall have the right to apply for his previous service period according to the following conditions:

        • Submittal of an application to the Authority prior to end of service .
        • Payment of addition fees for 20% of Contribution Calculation Salary on the date of submitting addition application divided by the period requested to be added in months.​
    2. How addition cost is paid? Can it be paid on installments to the Authority?
      1. - It can be paid in one lot.

        - or on installment as follows:

        • Via cash payment equal to End of Service Indemnity the addition applicant received against the period requested to be added and remunerations shall be deducted from total addition costs.
        • Addition cost remaining shall be paid on monthly installments not less than quarter salary of the insured provided that the installment period shall not extend beyond four years or the date on which the insured shall become 60 years old, whichever comes earlier.
        • The insured shall submit an acknowledgement to the Authority to deduct addition installments from his monthly salary deposited in his bank account until full repayment and receipt of a release from the Authority.
        • If the insured person service is terminated without payment of total addition cost, added period shall be calculated against the sums already paid.

        The obligation to pay such installments shall be forfeited, if the service of the insured is terminated by death as he had paid 50% of the total addition cost payable by him. If the amount paid is less than 50% the remaining part of such percentage shall be deducted from the pensions of his beneficiaries.

  13. Purchasing of Service Periods
    1. What is meant by Purchase of Nominal Service Periods?
      1. Nominal Service Periods are non actual service periods deemed by the Pensions Law as actual periods, which the insured may apply for purchasing from the Authority and be added to his actual service periods to increase pension amount.
    2. What is the number of Nominal Service Periods, which purchase may be requested and what are the conditions for purchase?
      1. ​Service periods, which may be purchased, are 10 years for the female insured and 5 years for the male insured.

        ​Purchase conditions:

        • Apply for purchase before end of service.  
        • Service year upon purchase shall be 20 years.
        • Payment of purchase cost at the rate of 20% x Contribution Calculation Salary on the date of purchase application x the service periods requested to be purchased.

        How ​purchase cost is paid:

        ​- It can be paid in one lot.

        - or on installment as follows:

        • Via first cash payment equal to 50% of total purchase cost.
        • Purchase cost remaining shall be paid on monthly installments not less than quarter of the monthly salary provided that the installment period shall not extend beyond four years or the date on which the insured shall become 60 years old, whichever comes earlier.
        • The insured shall submit an acknowledgement to deduct purchase cost installments from his monthly salary deposited in his bank account until full repayment and receipt of a release from the Authority.
        • If the insured person service is terminated without payment of total purchase cost, purchased period shall be calculated against the sums already paid.

           
        • Payment of the remaining installments shall be continued by deducting them from the pensions of his beneficiaries of the insured if the service of the insured is ended by death prior to full repayment.​
  14. Addition of Service Periods which Entitles the Insured for a Pension Salary
    1. Can the retired person return to work in an entity associate to the Authority and be paid, upon service end, based upon the previous and subsequent service periods?
      1. Yes, he can add his previous service period, to which he received pension, to his new service period according to the following conditions:

        • Submit addition application within one year from the date in which he returned to work.
        • His age shall not be more than 55 years upon returning to work.
        • The period, which may be added, includes actual service period and nominal service period purchased.
        • Service period shall be added in full other than in part.
        • Pension payment shall be discontinued as from the date of returning to work excluding these who may combine their pensions and salaries. (See Question 58).
        • Payment of purchase cost at the rate of 20% x the difference between Pension Calculation Salary and Contribution Calculation Salary on the date of purchase application x the service period added in months.
        • Addition cost shall be paid in one lot or on installments not less than quarter of Contribution Calculation Salary provided that the installment period shall not extend beyond the date of the insured service end or the date in which the insured shall become 60 years old, whichever comes earlier.
        • Previous service period, to which the insured received his pension shall be added without addition cost if Contribution Calculation Salary, in the date of submitting addition application, is equal or less than the rate of the previous pension.​​
  15. Pension Advance Payment for New Pensioners
    1. What are the procedures taken by the Authority in relation to newly retired persons to avoid delayed payment of their pension?
      1. The Authority pays monthly advance equal to payable pension for 3 months until pension is finally settled after having finished such documents and papers required in this regard.

        A pensioner requests payment of advance through the employer.​

  16. Deprivation of Pension and Seizure of Benefits
    1. What are the consequences of the insured service end under a disciplinary decision by the employer in relation to entitlement of pension or gratuity?
        • The insured shall be deprived from quarter of gratuity.
        • The pensioner shall be deprived from quarter of pension. ​
    2. What are the consequences of deprivation or withdrawal of nationality from the insured or pensioner?
      1. Deprivation from pension throughout the life of the pensioner.​
    3. Is pension or gratuity is subject to deduction or seizure?
      1. Yes, seizure may be applied according to the following conditions:

        • The seizure shall be in payment of alimentary debt decided by the court.
        • The seizure shall be in payment of government debt for reasons relating to work or to recover amounts paid to the insured unreasonably during his service.
        • Rate of seizure shall not exceed ¼ of pension or gratuity.
    4. If the pensioner is deprived by the employer from quarter his pension due to service termination under a disciplinary decision and then he died, shall this deprivation remain against beneficiaries?
      1. Pension in full shall be distributed to beneficiaries without having the said quarter deducted.​
    5. If the pensioner, deprived from pension due to deprivation or withdrawal of the nationality of the state, has died, shall shares of his beneficiaries be paid?
        • Shares of the beneficiaries shall be paid in full if they hold the nationality of the state.
        • Half shares of the beneficiaries shall be paid if they hold the nationality or it has been withdrawn from them.​
  17. Updating Pensioner and Beneficiary Details
    1. What are the duties of the retired person (pensioner) towards the Authority after entitlement and payment of their pensions?
      1. Each pensioner and beneficiary or their agent undertake to update their personal particulars annually through filling the annual acknowledgement as instructed by the Authority in the form of announcements with a view to ensure the legitimacy of continued payment of pensions. They shall keep the Authority informed of any reasons which may lead to suspend payment of pension once occurred or if the pensions were transferred from beneficiaries to others to avoid accumulation of any amounts which the Authority shall claim for in accordance with the Law. These reasons include:

        Pensioner (the retired person)

        Joining work for any authority in the state

        Beneficiaries

        • Joining work
        • Marriage of females
        • Death (beneficiary - pensioner)
The General Pension and Social Security Authority is proud to share the expertise and stories of pensioners who have served the UAE and performed their job duties until reaching the retirement stage.

We thank the pensioners who agreed to share their experiences and stories through us and we hope we hope our visitors can benefit from it, as we aim through this page to summarize the journeys of retirees in a brief. 


JAAbbasCallOuten.jpg

Dr. Said Al Jaberi  

  


Issue To Whom It May Concern Certificate

Through the service ‘Issue To Whom It May Concern Certificate’, pensioners may issue a certificate specifying the monthly pension salary they receive from the General Pension and Social Security Authority. To issue the certificate online, first go to the General Pension and Social Security Authority website through www.gpssa.gov.ae On the homepage in the top menu under ‘services’, click on ‘Pensioner Services’, or simply click on the ‘e-Services’ tab under the ‘Pensioner’ section. Scroll down to find ‘Issue To Whom It May Concern Certificate - Pension’ and click on it to view service details including the required documents, service fees, service duration, and special conditions, if applicable. Click on the "Start service" tab to access the service page and start the online application process. Log in to your pensioner account by entering your user name and password, Once you have successfully logged in, the system will automatically generate your certificate. Before using the certificate, you will need to submit your feedback and rate your satisfaction with the service by using the stars assessment tool, and type your feedback within the text box then click on ‘Submit’. You may now choose to print your certificate or download it as a PDF file on your device and you can use it any government or private organization. The electronic form does not require any signature or stamp and will be valid for 3 months from the date of issue. It can be electronically verified by scanning the QR Code or clicking on the verification link and entering the verification code. Thank you for watching this video, and do not hesitate to contact us for assistance through your preferred communication channel listed at our ‘Contact us’ page.

Request for Remuneration

Through the service ‘Request for Remuneration’, Employers in the Government and Private Sectors can submit an online application for the General Pension and Social Security Authority to proceed with the disbursement of end of service benefits or pension to employees after their last working date. To submit the application online, first go to the General Pension and Social Security Authority website through www.gpssa.gov.ae On the homepage in the top menu under ‘Services’, click on ‘Employer Services’, or simply click on the ‘e-Services’ tab under the ‘Employer’ section. Scroll down to find ‘Request for Remuneration’ and click on it to view service details including the required documents, service fees, service duration, and special conditions if applicable. Click on the ‘Start service’ tab to access the service page and start the online application process. To start a new application, click on ‘Start a new request’. Fill in the form with the required details and click on “Save & Continue” to get the application form ‘Reference Number’ and ‘Verification Code’ that we will also send in an email notification. Take note of these numbers as you will need them to upload the required documents if you wish to continue the application at a later stage. On the same page, click on ‘Print EOS Form’ to print the form and obtain the required endorsements on the front and back side. You can click ‘Next’ if you are still on the same page to proceed to the document upload step. Otherwise, you may close the page and retrieve the application later by clicking on ‘Upload documents to an old request’ when you return to the e-service page. Enter the ‘Reference Number’ and ‘Verification Code’ then click on ‘Search’ to retrieve the form and start uploading the required documents. This will show the list of documents required for the ‘End of Service Reason’ you have selected while filling the form. Upload all documents and Click on “Submit” then “Confirm” the acknowledgement note to submit your application and follow the instructions highlighted in the email notifications you will receive to inform you of your application number and status. Rating your satisfaction with the service is mandatory and your application will not be processed without it. Rate your satisfaction and click on ‘Submit’ to complete the application process. Thank you for watching this video, and do not hesitate to contact us for assistance through your preferred communication channel listed at our ‘Contact us’ page.

Update Pensioner Details

Through this service, pensioners can update their details in GPSSA’s records yearly or whenever having a change of status that might affect their eligibility for the pension entitlement. If you are a pensioner and would like to update your details online, first go to the General Pension and Social Security Authority website www.gpssa.gov.ae On the homepage, click on the ‘e-Services’ button under the ‘Pensioner’ section. On the services page, find the service ‘Update Pensioners & Beneficiaries Details’ and click on it to view the service details. Click on "Start service" to start the online application process. On the service page, select ‘Pensioner’ to start updating your details. Fill in the online form with the required details and click on ‘Review and confirm details’ to proceed to the declaration page. Here you will see a preview of the details you have entered earlier. Go through the information carefully and ensure the details are true and accurate. Click on ‘Previous’ if you wish to edit the details, or check the declaration box and click on ‘Next’ to continue. You will receive a verification code (OTP) to the mobile number you have entered in the form. Enter the OTP and click on ‘Update details’ to proceed to the service assessment page and continue the application process. The rating step is mandatory, please rate your satisfaction with the service and click on ‘Submit’ to complete the application process. A confirmation message including the request’s reference number will show on the page. You will also receive a copy of the confirmation message by email. You can use this reference number to check the status of your request through our website or call centre. For more details on this service, do not hesitate to contact us through your preferred communication channel listed at our ‘Contact us’ page.

Visitors Number:

fedral authority image

Last update 8/24/2021 5:07 PM

Toll-Free
80010

Working hours
Monday - Thursday
9:00 AM - 2:30 PM
Friday
9:00 AM - 12:00 PM
  • Programs
participate
Tawasul
The United Arab Emirates Government portal
Customer Happiness Centers
Sustainable Development Goals
Excellence journey
Sheikh Khalifa Government Excellence Program
MS logo - QR Code_Artboard
participate
The UAEs centralized portal for your observations, suggestions and inquiries
The United Arab Emirates'Government portal
Customer happiness centers
Previous Next

Copyright © UAE Federal E-Government. All Rights Reserved.

This site is responsive to your screen resolution Supports Microsoft Internet Explorer 9.0+, Firefox 1.0+, Safari 1.2+, Opera 6.0+, Chrome 36.0+

  • Privacy Policy
  • Terms & Conditions
  • Disclaimer
  • UAE Government Charter for Future Services
  • Complaints & Suggestions
  • Contact us
  • FAQ
  • Accessibility Policy
  • Digital Participation
  • Copyright
  • Glossary
  • Customer Happiness Centers
  • Supplier Registration
Evaluate Your Experience
Settings

Narrator

Font Size

High Contrast

Website Theme

Translator

The Authority is not responsible for the translation output by google

Zoom

0

Image Magnifer



Loading

Loading ...



Please wait while we are processing your request.

Your feedback is important to us, How do you rate this page in general?

  • 1
  • 2
  • 3
  • 4
  • 5

Write your Opinion * :

HomeAnnouncements

Warning

This link takes you to an external website. Would you like to proceed?
OK