​The General Pensions and Social Security Authority (GPSSA) has launched a number of electronic questionnaires to obtain the opinions of the public and audience on key issues that pertain to the main activities of the Authority. These questionnaires are launched in accordance with the approved e-Participation Policy, which encourages public participation in the decision-making process, to affect some of the decisions taken by the Authority to raise public awareness of the Pensions and Social Security Law.


Results and Decisions


  • Questionnaire 1: Quality of GPSSA E-Services

Below are the details and results of the questionnaire launched by GPSSA to measure the quality of E-Services.

- Introduction: Electronic services help in making a big difference in the life of our customers, therefore the way they are provided and obtained is also crucial so that these services can fulfill the main purpose for which they were created.
- Objective of the questionnaire: To measure the effectiveness and quality of GPSSA  E-services.
- Expected Results: The capability of monitoring the public's level of satisfaction with this service, and working on developing and improving so based on the suggestions submitted by the beneficiaries.
- Date of launching the questionnaire: Second Quarter of 2021.
- Status: Closed
Results:

Survey results

- Results: It appears from the results that the target group is the highest participating and has focused, along with the mentioned comments and suggestions, on the importance of making improvements to GPSSA e-services to improve their quality in a manner that reduces the waste of time and effort. Therefore, it is important to make improvements to e-services or develop new systems that contribute to enhancing the quality of these services and providing them with appropriate standards for government services.




  • Questionnaire 2: Accomplishing GPSSA services through the UAE PASS


Below are the details and results of the questionnaire launched by the Authority to measure accomplishing GPSSA services through UAE pass.

- Introduction: GPSSA seeks to raise awareness by providing the option to access the completion of its electronic services through the UAE PASS, and it also seeks to promote the use of this method to deliver services in line with the government's orientation.
- Objective of the questionnaire: Determine the preferred entry method for customers to complete GPSSA electronic services.
- Expected results: Developing the registration service according to the questionnaire results
- Date of launching the questionnaire: Third Quarter of 2021.
Status: Closed
- Results:
eParticipation Results

- Decisions: The evaluation shows the intensity of the participation of employers, as they are the ones who use the registration feature the most because most of these accounts are public accounts and not personal accounts.  So must Provide registration options that suit the nature of users all registration options and Promote awareness of the importance of using the digital identity in the registration process for the categories that perform services of a personal nature.




  • Questionnaire 3: The importance of publishing open data in enhancing transparency frameworks related to government work

Below are the details and results of the questionnaire launched by the Authority to measure the importance of publishing open-data in enhancing transparency frameworks related to government work

- Introduction: Open data has a direct annual economic value estimated at billions in global capitals, including UAE, which has a high reputation in the field of business worldwide.
- Objective of the questionnaire: The Authority's publication of open data enhances the government's orientation towards adopting best practices in government work, which qualifies it to be the best among 5 global governments.
- Expected Results: Improving the efficiency of services and responding effectively to all developments related to the responsibilities and roles of the authority in society, enhancing transparency frameworks related to government work, encouraging the investment climate in the country, creating more job opportunities, and supporting decision-makers and institutions operating in the country in taking decisions and developing policies that enhance capabilities and development opportunities.
- Date of launching the questionnaire: Third Quarter of 2021.
Status: Closed
- Results:

eParticipation Results

- Decisions: The results reveal the importance of raising awareness of the value of open data and using other means in addition to the website, to share this data with all community brackets, such as communication channels or publications.

  • Questionnaire 4: Update the Senior Retirees, Widows, and Unmarried Women's Data Proactively

Below are the details and results of the questionnaire launched by the Authority to update the senior retirees, widows and unmarried women's data proactively

Introduction: The GPSSA is working on raising awareness on the service of "Update the Senior Retirees, Widows and Unmarried Women's Data Proactively", with considering the privacy of these groups, and enabling GPSSA so as to achieve effective connections with the relevant authorities.
Objective of the questionnaire: To determine the extent to which the two groups know this service.
Expected Results: Reducing the burden on the senior retirees, widows, and unmarried women from any measures associated with the process of updating their data so as to achieve their quality of life.
Date of launching the questionnaire: Third Quarter of 2021.
Status: Closed
Results:

eParticipation Results

Decisions: Participation percentages and the type of participants show that the target group was the least participating in the survey, which may indicate that it is not sufficiently familiar with the service.  So Promote awareness about the service in the media and social media channels.