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Additional services provided by GPSSA at customer happiness centers

• Allocation of Parking Areas for Customers

  For the scarcity of parking areas in the vicinity of the Authority, the Authority allocated its external parking areas in front of the headquarters in Abu Dhabi for customers of determination and old citizens and customers.

• Paths for People of Determination

  The building of the Authority supports the people of determination who use wheelchairs for entry and exit. It also allocated guiding paths for the blind to help them walk without obstacles.

• Allocation of Seating Areas

  The Authority provides seating areas for women and others for men, with a partition wall for privacy.

• Hospitality Service

  The Authority provides visitors with hot drinks, Arabic coffee, and dates. The visitors to the building of the Authority also enjoy the necessary calm when conducting their transactions.

• Wi-Fi Service

  Providing free access to the Internet.

• Kiosk

  The device allows customers to pay the utility bills to the service authorities in the state, such as electricity, water, communications, parking areas, salik, etc.

• ATM

  In cooperation with Emirates NBD, the Authority allocated an ATM adjacent to its external entrance, to help customers conduct their financial transactions when needed, taking into account that all transactions of the Authority at the Customer Happiness Centers are free of charge.

• Fazaa Card

  Through the Customer Happiness Centers, the retirees and beneficiaries of the Pension Authority and the civilian and military retirees and beneficiaries of the Ministry of Finance, whose financial affairs are managed by the Authority, can obtain Fazaa Card from the Authority with their national ID.

Additional services provided by the call center

• Data Update Service Via Video Call

  By calling the Service Center at 80010 or through the complaints and suggestions service, customers can request data update via video call.

• Automatic Redial Service

  The call system allows customers either to continue waiting for the call answer or to redial.

E-Services

• Complaints and Suggestions Service

  The service allows customers to submit all complaints and suggestions, which take their course to the Customer Happiness Unit, which follows up on them or submits suggestions to the concerned department at the Authority.

• Instant Chat Service

  This service allows customers to have an instant chat with the concerned person of the Authority to answer any inquiry. This alternative is available when it is not possible to reach the call center.

• Visitor Service

  The service allows customers to request a visit for updating data from home