Articles

Abu Dhabi12 July 2022:   The average insurance expenditures of the General Pension and Social Security Authority (GPSSA), including pensions, end-of-service benefits and compensation, totaled to Dh4,310,220,070 during the first half of 2022 compared to Dh3,918,945,217 last year. 



The whooping increase of Dh391,274,853 included expenses disbursed to employed Emiratis subject to the provisions of the Federal Law No. 7 of 1999 for Pension and Social Security, as well as for nationals and military personnel under the Ministry of Finance.


HE Mohamed Saif Al Hameli, Director General at the GPSSA, said: "At the GPSSA, our ultimate goal is to continue to raise the quality of services offered to our stakeholders, which is why we have developed various electronic projects that are personalized and meet the needs of all customers. Our goal is to enhance the quality of life for clients, while raising the entity’s operational accessibility and efficiency, all factors that correlate with our vision to become one of the best pension service providers regionally and across the world.”


According to GPSSA’s latest statistics, the number of retired individuals for the month of June 2022 alone amounted to 26,481 pensioners and 18,523 beneficiaries, while the number of insured individuals covered by the Authority reached 87,982 of whom are working for 7,010 employers subject to the provisions of the pensions law across both government and private sectors.


The newly released data also shows that the number of visits to GPSSA’s customer happiness centers reached 7,784 until the end of the first half of 2022, compared to 28,050 for the same period last year; the remarkable shift in the number of visitors to the centers came as a result of the authority’s shift in providing electronic services in line with the government’s plan to reduce the number of federal service centers by at least 50% and to process transactions via digital platforms between 2021 and 2022 instead. This has resulted in promoting the the usage of digital services, raising the efficiency of service delivery and maintaining the satisfaction and happiness level of customers across the UAE.


Phone calls received and answered by GPSSA’s call center amounted to 35,631 calls compared to 34,645 for the same period of time last year. On the level of services performed, the center contributed to the completion of 8,223 calls compared to 29,360 last year, a decrease that has occurred due to the fact that required documentations are already sent to clients on monthly basis electronically, in addition to the fact that digital services such as the issuance of a to whom it may concern letter and updating personal data may now be done via GPSSA’s website.


At the level of electronic services completed during the first half of 2022 at GPSSA as a result of reducing the number of service centers, amounted to 37,632 compared to the same period last year which witnessed the completion of 22,452 electronic services.