Articles

Abu Dhabi, January 26th 2023: Existing digital services are being updated and new services introduced in the UAE’s Pension Authority’s website in order to meet day-to-day needs of employers, insured Emiratis, beneficiaries and pensioners, the General Pension and Social Security (GPSSA) told Gulf News today. 



Speaking about the initiative, Mohammed Al Khayat, Executive Director at GPSSA’s Digital IT Sector said: “The GPSSA is currently developing its digital transformation services in line with the UAE governments quest to enhance the role of digital transformation services, while bringing about flexibility, ease and overall satisfaction amongst its stakeholders, which is why the GPSSA has worked tediously to ensure the completion of its digital transformation services by the second half of 2023.”


Some of the most important services currently provided by the GPSSA include calculating the end-of-service benefits and retirement pension; inquiry and observation services; disbursement payments; updating data for GPSSA’s registered members; issuing certificates; registering insured individuals; combining and purchasing services; assessing health fitness assessment reports for employers and many more.


“The authority has upped a number of its digital projects in order to provide an ideal and flexible experience to its customers and to ensure they complete their services with ease, some of which includes digital services, proactive services, self-platforms and others, which will contribute in raising the efficiency and quality of the GPSSA’s operational performance, facilitating the procedures for completing services, enhance sustainability and reduce the operational cost of the organization,” said Al Khayat.


The updated digital services will enable pensioners, beneficiaries and insured individuals to access their own portal and manage their own operations, view statements related to their monthly contributions or pensions, submit and follow-up on applications, and complete all their services through confidential and secure procedures that can be accessed at anytime, 24-hours a day, seven days a week, from anywhere in the world.


“These services were previously offered to only employers. Now the rest of our categories will have the freedom to access their own services. Employers will continue to receive their services through a designated portal which offers multi-directional services with a high degree of transparency and an oversight of individual and institutional services,” added GPSSA’s Digital IT ED. 


Additionally, the GPSSA is working towards creating electronic links with other federal and government entities. “We are in the midst of embarking on an electronic linking process and unifying data with a number of federal and government authorities. This will facilitate the registration of insured individuals, track records, while monitoring violations for entities that do not comply with registration procedures (such as not registering insured Emiratis or not paying contributions in a timely manner,” concluded Al Khayat, stressing on the fact that registering entitled Emirati’s with the GPSSA is mandatory since it preserves their insurance and pension rights.