Her Excellency Hessa bint Essa Buhumaid occupied the position of the Assistant Director General for Government Services at the Ministry of the Cabinet Affairs & the Future. She supervised development of the governmental services of the UAE government through the Emirates Government Service Excellence Program aiming to upgrade the efficiency of the government service delivery.
Furthermore, Her Excellency oversaw launching the Government Services Factory project, which concentrates on training the government entities on service design mechanisms, as well as the project of Customers Satisfaction with the government services.
She was the General Coordinator of Sheikh Khalifa Government Excellence Program, the Executive Director of the Excellence Sector, the Executive Director of the Corporate Support Sector, Assistant Director General of the Government Services Sector, the supervisor of The UAE Government Leaders Program for developing the first and second level government leaders.
Ms. Buhumaid was born in 1980. She holds an honor Master's degree in Business Administration from the American University of Sharjah, a Bachelor degree with honors in Business Sciences from Zayed University, and higher Diploma in Public Administration from Lee Kuan Yew School in Singapore.
Additionally, H.E. graduated from Sheikh Mohammed Bin Rashid Program for Leaders Development, and won Sheikh Rashid Award for Scientific Excellence twice. She also received the award of the National Olympic Committee for the GCC States for the distinguished innovative youth category in 2013 and the award of the excellent junior government employee in 2003.