Inspection Officer  -  Customers Happiness

Education

• Bachelor’s Degree in any discipline.
  
• +4 years of experience in similar role.
  
• Candidate must have the judicial seizure.
  
• Candidate must be a UAE national.
  

Operational Responsibilities

• Contact a complainant through the appropriate communication channel, based on the type, nature, and urgency of the complaint that has been made, to better understand the complaint


• Perform inspection activities across local, private and government employers in line with GPSSA’s service standards
  
• Request for relevant documentation and information in a timely manner from an employer to support the inspection process
  
• Analyze, review and document key findings obtained from inspection activities conducted across local, private and government employers in the required format, flagging concerns around non-compliance
  
• Draft the remediation action(s) an employer should take to drive compliance with GPSSA’s policies and procedures, and lead follow-up meetings to ensure that appropriate actions are being taken by an employer
  
• Report inspection findings, key insights and trends to the Inspections Manager on a periodic basis, and proactively flag any risks and mitigation actions
  
• Develop and maintain a case file, and store data and documentation received from an employer as part of the inspection process in a timely manner, accurately and on the applicable system, to maintain confidentiality and traceability of the inspection
  
• Develop and maintain a case file, and store data and documentation received from an employer as part of the inspection process in a timely manner, accurately and on the applicable system, to maintain confidentiality and traceability of the inspection
  
• Coordinate with the Contributions Section to enforce fines, to drive compliance with GPSSA’s policies and processes
  
• Liaise with the Inspections Section Manager and Legal Affairs to follow-up on cases which require legal intervention and enforcement
  
• Communicate key pain points and potential improvement opportunities to relevant stakeholders across the organization to drive continuous improvement and automate inspection processes further
  
• Proactively flag any risks identified during an inspection and propose potential mitigation actions
  
• Adhere to policies and processes, and established governance mechanisms when conducting inspection activities
  

Language

• Arabic
  
• English
  

Priority

• UAE Nationals
  

How to Apply

Interested candidates please send your CV to the below email, please make sure to write the job title in the subject line Cv@gpssa.gov.ae