Job Openning

Business Architect

Education

Bachelor's Degree in IT, Technology, Business or a related discipline.
6+ years of relevant experience in a similar role within the Digital or IT industry.

Operational Responsibilities

Understand and analyse business process requirements to identify potential automation opportunities within assigned business domain

Liaise regularly with business domain and key stakeholders to build a better understanding of business processes and business requirements
Elicit, gather, analyse and document functional and non-functional requirements to inform the acquisition or development of IT solutions that fulfil business process automation requirements in assigned projects
Support the preparation of project RFI/RFP (request for information / proposal), the evaluation of vendors / IT solutions and the selection of vendors / IT solutions that fulfil the requirements of the business
Translate business requirements into a tangible IT development plan in collaboration with members of the enterprise architecture as well as IT solution delivery (as relevant)
Keep up to date with latest technological solutions that can potentially fulfil current and future business demands and requirements for IT solutions and services
Proactively flag any risks and propose potential mitigation actions, and identify and recommend potential improvement opportunities

Language

Arabic
English

Priority

UAE Nationals
Other nationalities are encouraged to apply as per the mentioned job requirements

How to Apply

Interested candidates please send your CV to the below email, please make sure to write the job title in the subject line Cv@gpssa.gov.ae

Apply

Inspection Officer

Education

Bachelor’s Degree in any discipline.
+4 years of experience in similar role.
Candidate must have the judicial seizure.
Candidate must be a UAE national.

Operational Responsibilities

Contact a complainant through the appropriate communication channel, based on the type, nature, and urgency of the complaint that has been made, to better understand the complaint

Perform inspection activities across local, private and government employers in line with GPSSA’s service standards
Request for relevant documentation and information in a timely manner from an employer to support the inspection process
Analyze, review and document key findings obtained from inspection activities conducted across local, private and government employers in the required format, flagging concerns around non-compliance
Draft the remediation action(s) an employer should take to drive compliance with GPSSA’s policies and procedures, and lead follow-up meetings to ensure that appropriate actions are being taken by an employer
Report inspection findings, key insights and trends to the Inspections Manager on a periodic basis, and proactively flag any risks and mitigation actions
Develop and maintain a case file, and store data and documentation received from an employer as part of the inspection process in a timely manner, accurately and on the applicable system, to maintain confidentiality and traceability of the inspection
Develop and maintain a case file, and store data and documentation received from an employer as part of the inspection process in a timely manner, accurately and on the applicable system, to maintain confidentiality and traceability of the inspection
Coordinate with the Contributions Section to enforce fines, to drive compliance with GPSSA’s policies and processes
Liaise with the Inspections Section Manager and Legal Affairs to follow-up on cases which require legal intervention and enforcement
Communicate key pain points and potential improvement opportunities to relevant stakeholders across the organization to drive continuous improvement and automate inspection processes further
Proactively flag any risks identified during an inspection and propose potential mitigation actions
Adhere to policies and processes, and established governance mechanisms when conducting inspection activities

Language

Arabic
English

Priority

UAE Nationals

How to Apply

Interested candidates please send your CV to the below email, please make sure to write the job title in the subject line Cv@gpssa.gov.ae

Apply

Corporate Excellence Senior Specialist

Education

Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree or relevant certifications in Customer Experience or Customer Service is a plus.
5+ years of experience in customer experience management, customer service, or a related role, with a focus on improving customer journeys and satisfaction.
Strong analytical skills with the ability to interpret data and identify actionable insights.
Excellent communication and interpersonal skills.
Proficiency with customer feedback tools (e.g., Qualtrics, Medallia) and CRM systems.
Experience working in a cross-functional role, with strong project management abilities.
Deep understanding of customer behavior, trends, and the ability to anticipate customer needs.

Operational Responsibilities

Customer Journey Mapping: Analyze and document the customer journey, identifying key touchpoints and areas of improvement to enhance the overall experience

Customer Feedback Management: Gather, analyze, and interpret customer feedback from various sources (surveys, social media, customer service interactions, etc.) to identify trends and opportunities for improvement
Process Improvement: Collaborate with cross-functional teams (e.g product design and development, customer service) to streamline processes, remove bottlenecks, and improve customer touchpoints
Customer Satisfaction Monitoring: Develop and track key performance indicators (KPIs) related to customer satisfaction (e.g., Net Promoter Score, Customer Satisfaction Score) and ensure initiatives are aligned to improve these metrics
Customer Experience Strategy: Assist in designing and executing a comprehensive customer experience strategy that aligns with the GPSSA‘s business objectives
Problem Resolution: Serve as an escalation point for critical customer issues, ensuring swift resolution and following up on service recovery efforts to restore customer satisfaction
Training and Development: Support the development of customer service training programs to ensure that all employees are equipped to deliver an outstanding customer experience
Reporting: Provide regular reports and insights on customer experience trends, key metrics, and performance improvements to senior leadership
Customer Advocacy: Act as a customer advocate by championing the voice of the customer in strategic decision-making processes, ensuring customer needs are prioritized