Careers Overview
The General Pension and Social Security Authority (GPSSA) hand-picks competent, qualified and skilled professionals who are passionate about serving Emirati pensioners and their families.
GPSSA fosters an attractive and simulating environment for its employees through empowerment, positive values, strong communication, cooperation, support, compassion, respect, understanding and above all commitment towards excellence.
Emiratization
GPSSA's leadership is keen on increasing the percentage of qualified Emirati employees with job opportunities offered to both newly graduates and to those with experience. Professional development, training and career plans are developed according to the employee’s requirement and specialty.
Applying for jobs
To apply for a job at GPSSA, kindly send your curriculum vitae (CV) to the following email address: cv@gpssa.gov.ae
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Title
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Requested Information
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Job Title
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Quality Assurance Specialist
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No. Vacancies
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2
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Department
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Quality Assurance – Pension Sector
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Qualifications and Experience
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- Bachelor’s degree in business administration or any related field.
- Minimum of 5+ years of experience in Quality Assurance.
- Candidate must be a UAE national
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Job Description
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Core Responsibilities
Quality Standards and Monitoring
- Monitors and evaluates quality standards, KPIs, and SLAs to ensure compliance with benchmarks.
- Assists in implementing processes to monitor and improve service levels.
- Tracks and reports performance metrics to identify areas for improvement.
Process Improvement and Risk Management
- Analyzes operational processes to identify inefficiencies and suggests solutions to improve quality and efficiency.
- Flags quality risks and supports the implementation of mitigation strategies.
- Tracks and verifies corrective actions to close gaps and ensure compliance with quality standards and regulatory requirements.
Customer Complaint Management
- Assists in managing and resolving customer complaints in alignment with GPSSA standards.
- Implements quality improvement initiatives based on customer feedback.
- Monitors customer satisfaction metrics and provides recommendations for enhancements.
Quality Assurance Review
- Conducts quality reviews and ensures compliance with pension laws and operational standards.
- Prepares detailed reports on findings and provides recommendations for improvement.
- Supports the validation and consistency of quality control procedures across departments.
Documentation and Collaboration
- Documents and maintains procedures and processes related to quality assurance.
- Coordinates with departments to support the implementation of quality improvement initiatives.
Reporting and Analysis
- Prepares and submits reports on quality performance, highlighting achievements and areas for improvement.
- Analyzes operational performance data to identify trends and improve service delivery.
Self-Management Responsibilities
- Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the course of the year.
- Identifies the training and development requirements for self and agrees on them with the Line Manager to ensure that the required trainings are arranged and attended.
- Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
- Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth
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Language
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Arabic – English
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Announcement Duration
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15-Apr.-2026 To 22-Apr.-2026
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How to Apply
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Interested Candidates may send their resume mentioning the job title in the subject line to the below email
CV@gpssa.gove.ae
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Title
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Requested Information
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Job Title
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Senior Officer Collections
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No. Vacancies
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2
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Department
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Employer operations – Pension Sector
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Qualifications and Experience
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- Bachelor’s degree in finance/business administration or any related field
- Minimum of 4+ years of experience in collection management.
- Candidate must be a UAE national
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Job Description
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Core Responsibilities
Reconciliation and Contribution Monitoring
- Conducts the reconciliation of pension contributions and transactions, ensuring alignment with GPSSA’s policies and accuracy of records.
- Monitors monthly and annual contributions, identifying discrepancies or shortfalls, and works with relevant stakeholders to resolve them.
- Ensures timely updates to contribution records in line with organizational procedures.
Collections
- Executes corrective actions to address discrepancies or shortfalls in aged contribution accounts as identified by the Manager, ensuring timely resolution and compliance with organizational policies.
- Implements tailored recovery strategies developed by the Manager to recover overdue payments, ensuring timely execution and alignment with organizational objectives.
Reporting and Compliance
- Assists in the preparation of month-end and year-end reconciliation reports to ensure accuracy and compliance with reporting standards.
- Tracks and reports on collection activities, including the status of monthly contributions and compliance with submission deadlines.
- Supports the preparation of internal reports related to ongoing collections and contribution performance.
Collaboration and Process Improvement
- Liaises with employers to address any issues related to ongoing contributions, ensuring compliance with payment plans and contribution notices.
- Collaborates with internal departments to resolve collection-related issues and enhance operational workflows.
- Provides feedback on improving digital systems and processes to ensure accurate and efficient contribution collections.
- Supports the integration of automated contribution payment systems with payroll providers to ensure seamless operations.
Operational Support
- Ensures adherence to KPIs and service level agreements (SLAs) related to ongoing collection processes.
- Monitors compliance with organizational policies and procedures throughout the collection process.
- Identifies opportunities to enhance efficiencies in ongoing collection workflows and recommends improvements.
Self-Management Responsibilities
- Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the course of the year.
- Identifies the training and development requirements for self and agrees on them with the Line Manager to ensure that the required trainings are arranged and attended.
- Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
- Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
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Language
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Arabic – English
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Announcement Duration
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15-Apr.-2026 To 22-Apr.-2026
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How to Apply
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Interested Candidates may send their resume mentioning the job title in the subject line to the below email
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