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About Us

GPSSA Strategic Plan

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customer happiness Help and Follow-up Calculators
Last Updated 19/11/2024 13:40

Vision

 

A distinguished and sustainable pension scheme that enhances the quality of life and attractiveness of working in the UAE.

 

Mission

 

Managing and developing retirement products and services to enhance the quality of life for retirees, empower talent retention and attraction, and achieve financial sustainability.

 

Values

 

  • Innovate and Create
  • Teamwork
  • Proficiency and Excellence
  • Occupational Loyalty
  • Transparency and Credibility
  • Customer Happiness
  • Governance and accountability
  • Partnership and cooperation

 

Strategic Goals

 

  • Collaborate with partners and establish a seamless and dynamic business environment
  • Promote financial stability during retirement
  • Attracting and empowering the best talents, and providing efficient and effective institutional services and digital infrastructure
  • Promoting innovation practices based on flexibility, proactivity and readiness within the work system

 

Main objectives

 

  • Optimize pension services to elevate customer experience to the highest standards
  • Prepare and develop actuarial studies to analyze the financial situation in the future
  • Develop GPSSA's investments
  • Raise awareness and introduce insurance and pension schemes to all concerned categories

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Frequently Asked Questions
View All FAQs

What periods may the Insured merge?

• Previous service periods with any employer subject to the provisions of the Federal Decree-Law

•Previous service period prior to acquiring the UAE nationality

•Previous service periods in any entity determined by the Cabinet

What are the conditions for an insured’s registration with the GPSSA?

• The individual must be a United Arab Emirates national

• The individual must be between the ages of 18 to 60

• The individual must be medically fit to work upon appointment, as evidenced by an approved medical report

• He/she must work for an employer subject to the provisions of the law applied by the GPSSA

If a pensioner from the GPSSA returns to work, and their pension disbursement was suspended because their salary was greater than the pension amount, and they contribute again under the provisions of the law, how will their service be settled in the future if they leave work?

· If they become entitled to a pension for their subsequent service period, they shall be disbursed the larger of the two pensions, whether it's the one they are entitled to for their previous service period or for their subsequent service period

· If they become entitled to a gratuity for their subsequent service period, the gratuity shall be disbursed to them, and the suspended pension shall be reinstated for disbursement

If an employer paid excess amounts to the GPSSA, is there a specific period within which they have the right to claim them back?

Yes, the employer may reclaim any amounts they paid to the GPSSA that exceed the required contributions, but under condition that they claim them within two years from the date of payment.

Is there a mechanism that the Insured, Pensioner, Beneficiary, or any interested party must follow to claim their rights and have reconsidered before resorting to litigation?

Before a rights holder can go to court, they must first appeal the pension or gratuity decision to the Insurance Appeals Committee formed by the Board of Directors, and this must be done within five years of becoming entitled to the pension or end-of-service payment. This means the committee must be petitioned before taking legal action against the employer, and the appeal has a five-year deadline. 

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