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Digital Participation

Digital participation Policy

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customer happiness Help and Follow-up Calculators
Last Updated 16/06/2025 12:34

At the General Pension and Social Security Authority (GPSSA) our priority is to enhance customer satisfaction and transparency. We value and welcome suggestions and feedback received by members of the public, whose comments are utilized to further improve our services.

GPSSA continues to grow its digital media outreach by introducing more e-participation tools, as shown below:

 

 

 

 

Audience behavior

 

While GPSSA highly values your comments and suggestions, the Authority calls on members of the public to stick to constructive feedback and avoid posting unnecessary content, as shown below:

 

  • Content that may stir public opinion is forbidden.
  • Political, cultural or religious comments are not allowed.
  • Foal language is highly prohibited.
  • Improper content of any sort is unacceptable

 

Supervising the Website

 

GPSSA continues to share latest updates and news in a credible and transparent manner via its website for all users, and welcomes observations and/or complaints through its official website or social media pages. 
All content is bilingual (Arabic and English) for convenience purposes and any comments, feedback or submissions are presented to reliable and relevant departments. 


To keep things controlled, please note that GPSSA is entitled to delete content under the following conditions:

 

  • Usage of inappropriate language
  • If it poses a security threat 
  • Violates the privacy of others
  • Promotes trade
  • Violates the laws of the United Arab Emirates
  • Includes cultural, religious or political discussions.
  • Includes incitement, defamation, slander or harassment of leaders, state symbols or individuals.
  • Affects the security of the nation and the sovereignty of national unity
  • Violates intellectual property rights.

 

Have any queries? Please contact us through your favorite contact channel listed on our Contact Us page.

 

Policy NamePublishing DateFile SizeFile Type

e-Participation & Website Supervising Policy 
23/02/2024
887 KB		PDF.png

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Frequently Asked Questions
View All FAQs

What periods may the Insured merge?

• Previous service periods with any employer subject to the provisions of the Federal Decree-Law

•Previous service period prior to acquiring the UAE nationality

•Previous service periods in any entity determined by the Cabinet

What are the conditions for an insured’s registration with the GPSSA?

• The individual must be a United Arab Emirates national

• The individual must be between the ages of 18 to 60

• The individual must be medically fit to work upon appointment, as evidenced by an approved medical report

• He/she must work for an employer subject to the provisions of the law applied by the GPSSA

If a pensioner from the GPSSA returns to work, and their pension disbursement was suspended because their salary was greater than the pension amount, and they contribute again under the provisions of the law, how will their service be settled in the future if they leave work?

· If they become entitled to a pension for their subsequent service period, they shall be disbursed the larger of the two pensions, whether it's the one they are entitled to for their previous service period or for their subsequent service period

· If they become entitled to a gratuity for their subsequent service period, the gratuity shall be disbursed to them, and the suspended pension shall be reinstated for disbursement

If an employer paid excess amounts to the GPSSA, is there a specific period within which they have the right to claim them back?

Yes, the employer may reclaim any amounts they paid to the GPSSA that exceed the required contributions, but under condition that they claim them within two years from the date of payment.

Is there a mechanism that the Insured, Pensioner, Beneficiary, or any interested party must follow to claim their rights and have reconsidered before resorting to litigation?

Before a rights holder can go to court, they must first appeal the pension or gratuity decision to the Insurance Appeals Committee formed by the Board of Directors, and this must be done within five years of becoming entitled to the pension or end-of-service payment. This means the committee must be petitioned before taking legal action against the employer, and the appeal has a five-year deadline. 

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