NA
Services
All GPSSA Services
This service enables customers to communicate with the General Pension and Social Security Authority to submit complaints related to the Authority’s services or procedures. Complaints are reviewed and addressed in accordance with approved regulations, contributing to enhanced transparency, improved service quality and a distinguished customer experience.
The process
Register and log in to the “Maashi” digital platform using the UAE Pass .
Select the service from the service list, fill in the required fields, attach the necessary documents and submit the request for review and approval.
Prerequisites
Target Audience
- Agent
- Beneficiary
- Employer
- Guardian
- Insured
- Pensioner
Estimated Time
- Application (Processing) Time - 5 minutes
- Service Delivery Time - Urgent - 1 business day
Regular - 5 business days
Complex - 15 business days
Service Fees
Not Applicable
Classification
G2G & G2B & G2C & G2S
Departments
Quality and Control Department
Required Documents
NA
Tutorial
Service user guide
Service Transactions Count
REGSUPPORTREQ Count : 0Last Updated Date: 2026-07-01
For assistance, get in touch through
Call: 80010
Service channels
- iconWebsite
- iconCall centers
- iconCustomer Happiness Centers
Proactive tips - before applying for the service
- Prior to submission, it is advised to select the appropriate request type to ensure it is directed to the relevant department and processed quickly and efficiently.
- It is recommended to review the "Frequently Asked Questions" (FAQ) section on GPSSA's website before submitting the request, as you may find the answer readily available without the need to submit the request.
- You must ensure the entry of the correct email and phone number to receive official notifications and responses.
- Avoid sending the same complaint or inquiry through multiple channels, as this may negatively impact the speed of processing.
- If the complaint relates to financial or administrative matters, you must attach supporting official documents, such as salary statements or retirement decisions.
Proactive Tips – After Applying for the Service
- The request status can be tracked through the Ma'ashi Digital Platform by utilizing the request reference number.
- A notification will be sent via email regarding the request status or the requirement to complete certain documents.
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