NA
Services
All GPSSA Services
This service enables customers across all categories to communicate with the GPSSA by submitting an inquiry, comment or suggestion, thereby ensuring a smooth and flexible experience when accessing services.
The process
Access the Ma'ashi platform and apply for the service "Submit (Complaint, Inquiry, Suggestion)"
Use the Unified Login System (UAEPASS) if you are already registered, or register a new account if you are not
Submit the service request
Prerequisites
Target Audience
Beneficiary
Employer
GCC
Insured
Pensioner
Self Employer
Estimated Time
- Application (Processing) Time - 5 minutes
- Service Delivery Time - 3 working days
Service Fees
Not Applicable
Classification
G2G & G2B & G2C & G2S
Departments
Customer Happiness Department
Required Documents
NA
Tutorial
Service user guide
Service Transactions Count
REGSUPPORTREQ Count : 0Last Updated Date: 2026-01-23
For assistance, get in touch through
Call: 80010
Service channels
- iconWebsite
- iconCall centers
- iconCustomer Happiness Centers
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Frequently Asked Questions
Can the status of a suggestion, inquiry and/or complaint that has been raised with GPSSA be tracked?
The status of any request that has been placed with GPSSA can be tracked.
To view and track the status of a support request through the GPSSA Member or Employer Portal, please:
> Log into GPSSA’s online portal
> Select “Your requests” from the ribbon at the top of the portal
> Click on “Support requests”
> View the status of a support request
To view the status of a support request placed through the GPSSA website, please:
> Visit the GPSSA website
> Select “Contact Us” from the ribbon at the top of the portal page
> Select “Contact Us”
> Enter and search the case number in the “Follow Up on a General Case” data field
* Please note that an individual will only be able to search a case number in the “Follow Up on a General Case” data field for any inquiry, suggestion and/or complaint that was raised through the GPSSA website and not through the Member or Employer Portal.
Other than through an online channel, is there any other mechanism to raise an inquiry, suggestion and/or complaint to GPSSA?
Other than through an online channel, a customer can raise an inquiry, suggestion and/or complaint by:
1. Calling GPSSA on its toll-free number at 800-10
2. Visiting one of GPSSA’s Customer Happiness Centers
Can a suggestion, inquiry and/or complaint be raised through GPSSA’s Member or Employer Portal?
Yes, an inquiry, suggestion and/or a complaint can be raised to GPSSA through the GPSSA Employer or Member Portal. However, an individual must be registered and have an account on GPSSA’s portal.
To place an inquiry, suggestion and/or complaint, please do the following:
> Log into GPSSA’s online portal
> Select “Help & Support” from the ribbon at the top of the portal
> Select “Create New Request”
> Complete the request form, attach supporting documentation (if applicable), and submit the request form
> Receive GPSSA’s response on the support request
Can an inquiry, suggestion and/or complaint be raised through GPSSA’s website?
Yes, anyone can raise an inquiry, suggestion and/or complaint to GPSSA through GPSSA’s website.
To do so, please complete the steps below:
> Visit GPSSA’s website
> Select “Contact Us” from the ribbon at the top of the portal
> Select “Get Support”
> Complete the request form, attach supporting documentation (if applicable), and submit the request form for GPSSA review and response
What is meant by inquiry, suggestion and complaint?
Suggestion – An idea, proposal, or recommendation that a customer requests to make to GPSSA.
Inquiry – A clarification or question that a customer wishes to raise to GPSSA.
Complaint – A grievance or issue that a customer wishes to communicate with to GPSSA.
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