Frequently Asked Questions
Help & support
Last Updated
04/11/2024 22:41
This service allows all customers, regardless of their insurance status, to easily connect with the authority and submit their inquiries, comments, or suggestions.
Visit GPSSA's Website.
Select 'Help & support' at the bottom of the page.
Fill out the required data in the designated fields.
Customer happiness centers
Receiving the customer's ticket from the service center.
Welcoming the customer by the customer happiness employee.
Registering the inquiry by opening a case in the system.
Respond to the customer's inquiry within the specified time.
Closing the inquiry by the customer happiness employee.
Prerequisites
N/A
Users
- Public
- Beneficiary
- Employer
- GCC
- Insured
- Pensioner
- Self-Employed
Channel
- Employer Portal
- Member Portal
Estimated Time
- Time to submit the service request - 0 minutes
- Service completion time - 3 working days
Required Documents
Supporting Documents (optional)Classification
G2G & G2B & G2C
Departments
Customer Happiness Centre
Provide Feedback
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