Senior Officer Collections

Job description / Role

Core Responsibilities

Reconciliation and Contribution Monitoring

• Conducts the reconciliation of pension contributions and transactions, ensuring alignment with GPSSA’s policies and accuracy of records.
• Monitors monthly and annual contributions, identifying discrepancies or shortfalls, and works with relevant stakeholders to resolve them.
• Ensures timely updates to contribution records in line with organizational procedures.

Collections

• Executes corrective actions to address discrepancies or shortfalls in aged contribution accounts as identified by the Manager, ensuring timely resolution and compliance with organizational policies.
• Implements tailored recovery strategies developed by the Manager to recover overdue payments, ensuring timely execution and alignment with organizational objectives.

Reporting and Compliance

• Assists in the preparation of month-end and year-end reconciliation reports to ensure accuracy and compliance with reporting standards.
• Tracks and reports on collection activities, including the status of monthly contributions and compliance with submission deadlines.
• Supports the preparation of internal reports related to ongoing collections and contribution performance.

Collaboration and Process Improvement

• Liaises with employers to address any issues related to ongoing contributions, ensuring compliance with payment plans and contribution notices.
• Collaborates with internal departments to resolve collection-related issues and enhance operational workflows.
• Provides feedback on improving digital systems and processes to ensure accurate and efficient contribution collections.
• Supports the integration of automated contribution payment systems with payroll providers to ensure seamless operations.

Operational Support

• Ensures adherence to KPIs and service level agreements (SLAs) related to ongoing collection processes.
• Monitors compliance with organizational policies and procedures throughout the collection process.
• Identifies opportunities to enhance efficiencies in ongoing collection workflows and recommends improvements.

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the Line Manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.

• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

 

• Bachelor’s degree in finance/business administration or any related field
• Minimum of 4+ years of experience in collection management.
• Candidate must be a UAE national

 

How to Apply

 

Interested Candidates may send their resume mentioning the job title in the subject line to the below email
CV@gpssa.gove.ae