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Employer Education Toolkit

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Last Updated 07/02/2025 08:46 AM

In order to enable employers and our strategic partners across the government and private sectors to access the Ma’ashi digital platform in an efficient and smooth manner, a portfolio with a set of files and educational videos can now be accessed via GPSSA’s YouTube platform: GPSSAAE

Topics covered on the portfolio include the following:

Monthly Contribution Payments
Outstanding Contribution Payments
Legacy Contribution Payments
Penalty Payments
Insureds' Salary Data Modification
Help and Support service
Challenges that employers face with the Insureds’ data

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Frequently Asked Questions

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How can I contact GPSSA for inquiries or complaints?

Customers may contact the unified Call Center or send an email to the official GPSSA email address. They can also use the feedback form available through the ‘Maaashi’ platform.

Is my personal information secure?

Yes. GPSSA adheres to the highest data protection standards. All information shared during the session is treated as strictly confidential and is not shared with unauthorized parties.

Can I provide feedback on the session?

Yes. A customer satisfaction survey is sent after every session, and all customers are encouraged to share their feedback to help improve service quality.

Can I schedule a follow-up session?

If required, customers may book a follow-up session after coordination with the advisor or through the online system.

Can I ask additional questions during the session?

Yes. Customers may ask any relevant questions during the session, and the advisor will provide detailed clarification as needed.

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