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Article 39

Last updated 09/23/2021 15:00 PM
The insured shall be entitled to a benefit amounting to the salary of one and a half months for every year of the first five years of subscription, provided that the subscription thereof is not less than one year. Such benefit amount shall increase to become equivalent to the salary of two months for every year of the following five years, and to the salary of three months for every year additional thereto.

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Frequently Asked Questions

How can I contact GPSSA for inquiries or complaints?

Customers may contact the unified Call Center or send an email to the official GPSSA email address. They can also use the feedback form available through the ‘Maaashi’ platform.

Is my personal information secure?

Yes. GPSSA adheres to the highest data protection standards. All information shared during the session is treated as strictly confidential and is not shared with unauthorized parties.

Can I provide feedback on the session?

Yes. A customer satisfaction survey is sent after every session, and all customers are encouraged to share their feedback to help improve service quality.

Can I schedule a follow-up session?

If required, customers may book a follow-up session after coordination with the advisor or through the online system.

Can I ask additional questions during the session?

Yes. Customers may ask any relevant questions during the session, and the advisor will provide detailed clarification as needed.

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