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Article 57

Last updated 09/23/2021 15:26 PM
No claim shall be heard with regards to every pension or benefit whose owner or beneficiary does not request the collection thereof after the elapse of ten years from the due date thereof, or from the date of the last payment of the pension. The said date shall not apply whenever the beneficiary is hindered from claiming the right thereof, provided that such hindrance is accepted by the Director General of the Committee.

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How can I contact GPSSA for inquiries or complaints?

Customers may contact the unified Call Center or send an email to the official GPSSA email address. They can also use the feedback form available through the ‘Maaashi’ platform.

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Yes. GPSSA adheres to the highest data protection standards. All information shared during the session is treated as strictly confidential and is not shared with unauthorized parties.

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Yes. A customer satisfaction survey is sent after every session, and all customers are encouraged to share their feedback to help improve service quality.

Can I schedule a follow-up session?

If required, customers may book a follow-up session after coordination with the advisor or through the online system.

Can I ask additional questions during the session?

Yes. Customers may ask any relevant questions during the session, and the advisor will provide detailed clarification as needed.

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