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Article 78

Last updated 09/23/2021 16:08 PM
All lawsuits filed by the Committee, the insured or the beneficiaries thereof in accordance with the provisions of the present Law shall be exempt from judicial fees in all degrees of litigation. Such lawsuits shall be seen in summary and the court may in all cases rule summary execution without bail. In the event of the rejection of the lawsuit, the court may rule that the applicant pays all or some of the expenses thereof.

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How can I contact GPSSA for inquiries or complaints?

Customers may contact the unified Call Center or send an email to the official GPSSA email address. They can also use the feedback form available through the ‘Maaashi’ platform.

Is my personal information secure?

Yes. GPSSA adheres to the highest data protection standards. All information shared during the session is treated as strictly confidential and is not shared with unauthorized parties.

Can I provide feedback on the session?

Yes. A customer satisfaction survey is sent after every session, and all customers are encouraged to share their feedback to help improve service quality.

Can I schedule a follow-up session?

If required, customers may book a follow-up session after coordination with the advisor or through the online system.

Can I ask additional questions during the session?

Yes. Customers may ask any relevant questions during the session, and the advisor will provide detailed clarification as needed.

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