Articles

• Three proactive, zero‑effort services on the Ma’ashi digital platform are now completed in under 24 hours, delivering direct benefits to employers and insured individuals.

Abu Dhabi — 31^st October 2025: The General Pension and Social Security Authority (GPSSA) has streamlined procedures and removed administrative burdens for three of its most-used services on the Ma’ashi digital platform, including Employers Registration, Registration of an Insured Employee, and Application for End of Service (Civil), replacing lengthy processes with a straightforward digital experience. This strategic step underscores GPSSA’s commitment to improving its customer journey,

This shift cuts out unnecessary steps and recasts the customer’s role from creating requests to simply reviewing and approving them, easing cognitive and administrative effort. It aligns with the objectives of the Zero Government Bureaucracy Programme and the principles of the UAE Promise for Future Services, reaffirming GPSSA’s commitment to faster, simpler digital services that save time and support an integrated government services ecosystem. Work to eliminate bureaucracy will continue across additional services in the next phase.

With this approach, GPSSA focuses on reducing steps and removing unnecessary applications, documents and visits by turning services into proactive, end-to-end integrated digital journeys.

GPSSA’s efforts followed a clear methodology, starting with analysis of Voice of the Customer reports and full journey reviews, and drawing on input from customer councils and employer focus groups. In partnership with strategic stakeholders, GPSSA has built unified, shared digital bundles that enhance operational efficiency and improve data integration and accuracy, enabling human-centred services that are simple and effective.

Hind Al Suwaidi, Executive Director of the Pensions Sector, said: “GPSSA is removing unnecessary steps while maintaining governance and transparency, improving flexibility and efficiency in service delivery, and raising customer satisfaction, in line with national visions and programmes to eliminate government bureaucracy.” She noted that “employers will no longer need to create new requests; instead, they will review data received automatically and approve it. The goal is to provide services that are swift and accurate, with clear timelines for completion.”

She added that these services cover all government entities under the Federal Authority for Government Human Resources (FAHR), private-sector companies registered with the Ministry of Human Resources and Emiratisation (MOHRE), and all UAE nationals employed under their respective systems.

Key changes in the services

Employers Registration

The required documents have been reduced from six to three. When a UAE national joins, the employer receives an automatic notification with pre-populated registration data. The authorised representative reviews the information, adds any supplementary details and approves the request. The transaction is completed in under a day. Employers Registration is the first and most important step, as Registration of an Insured cannot be completed until the employer is registered with GPSSA.

Registration of an Insured Employee

Previously, the employer had to complete and upload the Start Service Form and attachments for each new employee. Now, employee data is received automatically from the Federal Authority for Government Human Resources (FAHR) or the Ministry of Human Resources and Emiratisation (MOHRE). The employer receives an automatic notification to review and approve and needs only to add a single supporting document. Registration is completed in less than one working day.

Apply for End of Service (Civil)

Previously, the disbursement process required multiple documents and approvals and lengthy checks to verify contributions and calculate entitlements. Now, all visits and documents have been removed. GPSSA receives the data electronically, the system proactively calculates entitlements, and an electronic notification is sent to the employer for review and digital approval. This delivers faster and more accurate disbursement.

GPSSA confirmed that the zeroing journey will remain a core operating approach. In the coming period, it will broaden the initiative to include more services and deepen integration with strategic partners to deliver an even more seamless and connected customer experience.