Yes, all payments have to be received by GPSSA or the Benefits Exchange - Inward service request will not be approved by GPSSA.

Yes, as an outcome of the Benefits Exchange - Inward service, an insured's previous service period which was covered by a pension authority/fund - other than GPSSA, will auto-merge with the new service period that will be covered by GPSSA, to enable an insured's service period to be considered continuous.

Please note however, the cost of this will be shouldered by the previous pension authority/fund and the employer (if applicable) that the insured was previously associated with. Payment must be made in full to GPSSA for the service request to be approved by GPSSA.

To register an insured that was previously covered by another pension authority/fund with GPSSA:
1. The insured's current and future employer must be registered and have an account on the GPSSA's Employer Portal
2. The insured individual to which the service request relates to must be registered and have an account on GPSSA Member Portal and have an up-to-date and complete profile on the portal
3. Any payment(s) due from the pension authority/fund from and/or from the insured's new employer (if applicable) must be received by GPSSA for the Benefits Exchange - Inward request to be approved by GPSSA

An insured's employer must submit a Benefits Exchange - Inward request through GPSSA's Employer Portal and submit the documents below:

> Transfer request letter
> Transfer acceptance letter
> Transfer decision letter
> Employment contract/decree
> Certificate from the pension authority

A service request to register an insured individual that was previously employed by an organization that was covered by a pension authority/fund - other than GPSSA (e.g., Abu Dhabi Pension Fund) with GPSSA.