- The employer requesting this service must be registered and have an account on GPSSA's Employer Portal
- Any payment(s) due from the insured employer or the insured must be settled with the Authority so as not to affect the insured’s service period
Services
All GPSSA Services
The service allows the transfer of an employee of the United Arab Emirates, who is currently working in an organization covered by the General Pension and Social Security Authority, to any pension or insurance authority in the UAE.
The process
Log onto the Ma'ashi platform and apply for the service“Benefit Exchange - Outward"
Use the Unified Login System (UAEPASS) if you are already registered, or register a new account if you are not
Submit the service request
Prerequisites
Target Audience
Employer
Estimated Time
- Application (Processing) Time - 7 minutes
- Service Delivery Time - 10 working days
Service Fees
Not Applicable
Classification
G2G
Departments
Pension Operations Department
Required Documents
- Transfer Request Letter
- Transfer Acceptance Letter
- Transfer Decision Letter
Tutorial
Service user guide
Service Transactions Count
BenefitsOutward Count : 0Last Updated Date: 2026-01-23
For assistance, get in touch through
Call: 80010
Service channels
- iconWebsite
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Frequently Asked Questions
Could an insured’s service period be impacted if any outstanding payment(s) are not settled with the GPSSA prior to the Benefits Exchange – Outward service being processed?
Any outstanding payment(s) that are due to the GPSSA by either an employer or the insured should be settled with the GPSSA so that the insured's service period is not impacted. Please note that an outstanding payment may include an outstanding contribution amount or an outstanding merge years payment.
What pre-requisites must be met to register an insured individual who was previously covered by the GPSSA and is transferring to another pension authority / fund (e.g. Abu Dhabi Pension Fund)?
The following procedures apply to insured individuals who were previously covered by the GPSSA and are transferring to another pension authority / fund:
1- The insured's current employer must be registered and have an account on GPSSA's Employer Portal
2- The insured individual to which the service request relates must be registered and have an account on GPSSA's Member Portal, and have an up-to-date and complete profile on GPSSA's Member Portal
3- Any payment(s) due by an insured's employer and/or an insured must be settled with the GPSSA so as not to impact an insured's service period
Please note: Once the service request is approved, the point of contact at the other pension authority / fund will receive an email notification.
Who should initiate a Benefits Exchange - Outward request, and what documents must be submitted to the GPSSA?
An employer must submit the request through GPSSA's Employer Portal and submit the documents below:
> Transfer request letter
> Transfer acceptance letter
> Transfer letter
What is meant by ‘Benefits Exchange - Outward?
A service request to transfer and register an insured individual who is currently working for an organization that is covered by the GPSSA, and who was previously registered under another pension authority / fund (e.g. Abu Dhabi Pension Fund).
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