Quality Assurance Specialist

Job description / Role

Core Responsibilities

Quality Standards and Monitoring

• Monitors and evaluates quality standards, KPIs, and SLAs to ensure compliance with benchmarks.
• Assists in implementing processes to monitor and improve service levels.
• Tracks and reports performance metrics to identify areas for improvement.

Process Improvement and Risk Management

• Analyzes operational processes to identify inefficiencies and suggests solutions to improve quality and efficiency.
• Flags quality risks and supports the implementation of mitigation strategies.
• Tracks and verifies corrective actions to close gaps and ensure compliance with quality standards and regulatory requirements.

Customer Complaint Management

• Assists in managing and resolving customer complaints in alignment with GPSSA standards.
• Implements quality improvement initiatives based on customer feedback.
• Monitors customer satisfaction metrics and provides recommendations for enhancements.

Quality Assurance Review

• Conducts quality reviews and ensures compliance with pension laws and operational standards.
• Prepares detailed reports on findings and provides recommendations for improvement.
• Supports the validation and consistency of quality control procedures across departments.

Documentation and Collaboration

• Documents and maintains procedures and processes related to quality assurance.
• Coordinates with departments to support the implementation of quality improvement initiatives.

Reporting and Analysis

• Prepares and submits reports on quality performance, highlighting achievements and areas for improvement.
• Analyzes operational performance data to identify trends and improve service delivery.

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the Line Manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

• Bachelor’s degree in business administration or any related field.
• Minimum of 5+ years of experience in Quality Assurance.
• Candidate must be a UAE national

 

How to Apply

 

Interested Candidates may send their resume mentioning the job title in the subject line to the below email
CV@gpssa.gove.ae