GPSSA announces its 2022 expenditures with an increase of Dh820 million from 2021
Abu Dhabi, 7th February 2023 – To mark the new year, the General Pension and Social Security Authority (GPSSA) revealed that Dh4,878,000,000 worth insurance expenditures up until December 2022 were distributed to 18,957 pensioners and 8,510 beneficiaries, in addition to 4,677 insured Emiratis who were entitled to end-of-service benefits last year.
A significant increase of Dh820,000,000 was evident in the 2022 insurance expenses in comparison to 2021, during which the value of insurance expenditures amounted to Dh4,058,000,000.
The GPSSA has been focusing on fulfilling all its financial obligations on fixed dates in order to ensure pensioners and their heirs, known as beneficiaries, receive their due payments on time. In parallel, measures were being taken to ensure continuous improvement in service indicators for pensioners and beneficiaries in order to provide them with access to all their requirements.
It is worth noting that during the past two years the GPSSA has developed two important services for pensioners and beneficiaries that are consistent with age groups and geographical distributions, namely: access to an updated data system and the To Whom It May Concern certificate issuance service. This has helped provide proactive online support and lessen the need to visit service centers.
As an example, in 2021 the number of customers visiting GPSSA’s Customer Happiness Centers reached 41,730; in 2022 a significant decrease of 11,763 was detected, an evident decline that accrued due to transforming and introducing proactive services to pensioners and beneficiaries, while improving the quality of services available on GPSSA’s portal.
As for insured Emiratis, the GPSSA has completed 6,138 files in 2022 to ensure the disbursement of pension or end-of-service benefits were made one month after an insured individual’s employment service ended. This was completed during a time frame of 14 working days, during which the insured’s data was shared by his/her employer within seven working days, and the transaction was completed by the GPSSA within the remaining seven working days.
This process ensured that there were no delays between the end-of-service benefits and due payments; a process which results in satisfactory and speedy disbursement of due payments for pensioners and beneficiaries.
