GPSSA launches a series of creative initiatives to mark UAE Innovation Month
Abu Dhabi, 1st February 2023 – The General Pension and Social Security Authority (GPSSA) is taking part in numerous activities during February 2023 to mark UAE Innovation Month, with an intent to spread awareness regarding the importance of critical thinking and innovation amongst its employees and members of society.
Some of the innovative initiatives lined up for the GPSSA as part of the UAE Innovation Month includes the 25 Day Challenge, UAE Hackathon, 01 Government Platform, Innovation in Customer Participation Digital Lecture, Governments of the Fourth Industrial Revolution, Innovation Lab and the Future Government Game Workshop.
The 25 Day Challenge, organized by GPSSA’s innovation team, challenges GPSSA’s Customer Happiness Department, the Pension Operations Department and the Digital IT Sector to activate a ChatPot instant chat service within 25-working-days in order to respond to customer inquiries, with emphasis on questions related to the NAFIS program. Currently customer responses are handled by GPSSA’s call center.
The UAE Hackathon, organized by the Telecommunications and Digital Government Regulatory Authority, aims to consolidate the principal of competing minds amongst different organizations, with an intent to design and share proactive ideas for customers, while proposing innovative solutions to specific challenges. Participants will be given an opportunity to benefit from experts in different fields by taking part in various workshops, where valuable and successful solutions in favor of the community will be highlighted.
GPSSA’s innovation team has partnered with Exantium Management Consulting to introduce the 01 Government Platform with a mission to inspire and empower leadership to design the government of the future. This one-hour webinar which takes place Tuesday 7th February will offer strategic insight into leadership and innovation. The next day employees will be given the opportunity to embark in a digital lecture entitled Innovation in Customer Participation.
Additionally, members of the public will be given the opportunity to attend an online lecture entitled Governments of the Fourth Industrial Revolution where GPSSA’s role in supporting innovation will be highlighted. The link to the lecture will be published and announced on GPSSA’s Instagram on Wednesday 9th February 2023.
The Innovation Lab includes developing innovative ideas suggested by insured individuals, pensioners and GPSSA’s representatives in order to further update data for pensioners and beneficiaries. The initiative will be held on Wednesday 15th February 2023 at the Ministry of Possibilities.
Finally, the Future Government Game Workshop consists of different brainstorming sessions and activities with employers, insured individuals, pensioners, beneficiaries and students, with a quest to activate strategic partnerships and spread creative ideas that bring about impactful and constructive results.
