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GPSSA Streamlines Employer Pension Compliance with New Ma’ashi Digital Toolkit

Last Updated 05/03/2025 14:50
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Abu Dhabi, 7th February 2025: The General Pension and Social Security Authority (GPSSA) reaffirmed its commitment to supporting employers, insured members, pensioners and beneficiaries with the knowledge and resources they need for a seamless transition to the recently launched Ma’ashi digital pension services platform.

 

GPSSA has launched a comprehensive portfolio of digital educational resources to support employers in navigating the Ma’ashi platform with ease. These user-friendly guides are designed to empower employers with the tools and knowledge they need to confidently manage their pension obligations. The goal is to clarify processes and save employers time while reducing administrative burdens.

 

"We are committed to supporting our employer partners throughout their transition to the Ma’ashi digital platform," said Dr. Maysa Rashed Ghadeer, Head of GPSSA’s Government Communications Office. "We are focused on providing comprehensive educational resources and training to help employers benefit from the new platform and use it better. Through clarity, guidance and active collaboration, we are working closely with employers to deliver improved pension and social security services for insured Emiratis across the UAE.

 

The resources feature step-by-step instructional videos and downloadable guides covering key topics like payment of contributions, data modifications, and accessing support services. These materials reflect GPSSA’s commitment to delivering clear information integrating user feedback to enhance support, provide effective solutions, and ensure a seamless, reliable experience with the Ma’ashi platform.

 

The portfolio will be continuously updated with new content to reflect any additional services and platform improvements.

 

GPSSA urges employers to utilize the newly developed educational resources to efficiently navigate the Ma’ashi platform and manage pension transactions with confidence and precision. Employers can easily access these materials through GPSSA’s official YouTube channel (GPSSAE) or on its official website.

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Frequently Asked Questions
View All FAQs

What periods may the Insured merge?

• Previous service periods with any employer subject to the provisions of the Federal Decree-Law

•Previous service period prior to acquiring the UAE nationality

•Previous service periods in any entity determined by the Cabinet

What are the conditions for an insured’s registration with the GPSSA?

• The individual must be a United Arab Emirates national

• The individual must be between the ages of 18 to 60

• The individual must be medically fit to work upon appointment, as evidenced by an approved medical report

• He/she must work for an employer subject to the provisions of the law applied by the GPSSA

If a pensioner from the GPSSA returns to work, and their pension disbursement was suspended because their salary was greater than the pension amount, and they contribute again under the provisions of the law, how will their service be settled in the future if they leave work?

· If they become entitled to a pension for their subsequent service period, they shall be disbursed the larger of the two pensions, whether it's the one they are entitled to for their previous service period or for their subsequent service period

· If they become entitled to a gratuity for their subsequent service period, the gratuity shall be disbursed to them, and the suspended pension shall be reinstated for disbursement

If an employer paid excess amounts to the GPSSA, is there a specific period within which they have the right to claim them back?

Yes, the employer may reclaim any amounts they paid to the GPSSA that exceed the required contributions, but under condition that they claim them within two years from the date of payment.

Is there a mechanism that the Insured, Pensioner, Beneficiary, or any interested party must follow to claim their rights and have reconsidered before resorting to litigation?

Before a rights holder can go to court, they must first appeal the pension or gratuity decision to the Insurance Appeals Committee formed by the Board of Directors, and this must be done within five years of becoming entitled to the pension or end-of-service payment. This means the committee must be petitioned before taking legal action against the employer, and the appeal has a five-year deadline. 

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