Articles

Abu Dhabi, 9^th January 2025 – The General Pension and Social Security Authority (GPSSA) announced at the end of last October that its services have been transformed to the Ma’ashi digital platform to provide the best services to customers across all categories with transparency, whether the customer is an insured, pensioner, beneficiary or employer.

Ma’ashi is not an experimental platform, rather an official platform through which the GPSSA aspires to provide various benefits, the most important of which is the automation of services for employers, insured individuals, pensioners and beneficiaries, and enabling the customer to follow-up on requests via the platform.

It should be noted that the platform has been designed so that customers can review and verify their data and ensure its accuracy.

Customers can view their personal files, insurance data and registration details in a detailed and direct manner for the first time. They can view monthly contribution payments deducted from their monthly salary by their employers, in addition to years of service and other details that may be incomplete due to the employer’s failure to continuously update their employee’s data, especially during the transitioning process from the previous platform to the new one.

Since the launch of the Ma’ashi platform on 28^th October 2024, a total of 26,639 invoices have been issued for 144,452 insured individuals, with up to 17,990 registration requests and 5741 end-of-service transactions. A total of 265 merge request (adding employment years from the previous entity to the subsequent one) has been reported, with up to 25 services related to purchasing employment years.

Based on the above, the GPSSA issued a press release on 18^th November 2024 to customers, in which it indicated that the work teams would review data on the Ma’ashi platform to ensure that it matches the data maintained by the Authority, immediately after receiving a support request from customers on the platform and reviewing it according to the previous system, as well as communicating with employers, insured individuals and pensioners in order to ensure data accuracy.

While the GPSSA reassures customers of their insurance rights without prejudice, it is vital that they report any discrepancy they discover in their data once detected. This can be done by entering the Ma’ashi platform using their Emirates ID and updating their personal file, family book file, financial and employment data and the rest of the documents required until the customer file is shown to be 100% complete. If there are any inaccurate details in their data, customers may submit a support request through the system or send their comments through GPSSA’s call center on 80010.

It is worth noting that GPSSA’s call center receives more than 2,500 calls daily. Alternatively, customers can revert to the website and GPSSA’s chatbot service, or to the unified account on Instagram, X, and Facebook (GPSSAAE), or visit the service center in Abu Dhabi, Al Twar in Dubai, or in Ras Al Khaimah in the Sheikh Zayed Housing Program.