By definition, an agent is a person who is given permission to represent a pensioner or beneficiary and perform pension-related duties on their behalf. Agents must be enrolled with GPSSA to perform their duties in accordance with the law.

By definition, a caretaker is a representative of a pensioner/beneficiary who takes sole access of the pensioner/beneficiaries account and receives the pension payments into their own account, rather than the account of the pensioner/beneficiary they are representing. Caretakers must be enrolled with GPSSA to perform their duties in accordance with the law.

By definition, a guardian is a representative of a minor beneficiary who is given permission to perform pension-related duties on their behalf. Guardians must be enrolled with GPSSA to perform their duties in accordance with the law.