- The employer requesting this service must be registered and have an account on GPSSA's Employer Portal.
- The insured individual to whom the service pertains must be registered, and have an account with an updated profile on the GPSSA Members Portal.
Services
All GPSSA Services
This service enables employers to submit an end-of-service request for an insured individual registered with the General Pension and Social Security Authority and begin the process of receiving end-of-service benefits, whether a gratuity payment or a monthly pension, in accordance with the approved terms and conditions.
The process
Register and log in to the “Maashi” platform using the UAE Pass .
Select the service from the service list, fill in the required fields, attach the necessary documents, and submit the request for review and approval.
Prerequisites
Target Audience
Employer
Estimated Time
- Application (Processing) Time
- 4 minutes for private sector
- 10 minutes for government sector
- Service Delivery Time - 10 Working Days
Service Fees
Not Applicable
Classification
G2G & G2B
Departments
Quality and Control Department
Required Documents
The required documents depend on the reason for the end of service as determined:
- Court Decision
- Attach the court decision
- Unfitness
- Higher Medical Committee Decision
- Death
- Inheritance Certificate
- Death Certificate
- Decree Decision
- Federal Decree
- Local Decree
- Death Certificate
- Court Judgment on Loss
- Attach the court decision
- Death Certificate
- Disciplinary Decision
- Employer's Investigation Committee Verdict
- Revocation of Nationality
- Official Letter Confirming Revocation of Nationality
- Resignation
- Not Applicable
- Retirement
- Not Applicable
Tutorial
Service user guide
Service Transactions Count
EOS Count : 0Last Updated Date: 2026-04-12
For assistance, get in touch through
Call: 80010
Service channels
- iconWebsite
Proactive tips - before applying for the service
- Please ensure the accurate entry of personal, banking, and contact information to guarantee the customer's receipt of electronic notifications pertaining to the request status.
- It is advised to update the data of the insured in the Unified Login System (UAEPASS).
- The employer must ensure the settlement of all due contributions to the Authority up to the employee's last working day, including partial days of the final month.
- The insured must ensure the accuracy of their personal, financial, and bank account data prior to final approval
Proactive Tips – After Applying for the Service
- The status of the request can be tracked via the Ma'ashi Digital Platform to ascertain if it has been approved or if any unsubmitted documents are required.
- A notification will be sent via email upon the approval of the request or if there is a need to submit additional documents.
- Following the approval of the request, a "To Whom It May Concern Certificate" will be automatically issued and sent to the customer.
- In the event of any challenges, you may request technical support via the Ma'ashi Digital platform.
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Frequently Asked Questions
What are the conditions for benefiting from an automatic Merge or Shourak?
For the service period to be considered automatically merged to his/her subsequent service, the following is required:
1- The Insured must sign the designated forms requesting not to receive the gratuity for the purpose of merging service periods
2- The applicant must join a new employer within six months calculated from the date of termination of his/her previous service as a condition for accepting the request, otherwise the request shall be void and the end-of-service gratuity shall be paid
3- Submission of a request (to add previous service) via the Ma’ashi digital platform within three months from the date of joining the new employer, otherwise the request shall be void and the end-of-service gratuity shall be paid, through the following steps:
· Log in to the platform
· Select the service “request to add previous service”
· Select the period to be merged
· Select the payment method
· Select the IBAN to be debited
· Send the request to the GPSSA for review
What is the effect of an Insured or Pensioner losing the Emirati nationality?
They shall be deprived of the pension or gratuity, depending on the circumstance
If he/she Dies after being deprived of his pension, what about the rights of the Beneficiaries?
- Their full share of the pension shall be paid if they are holding the UAE national citizenship.
- Half of the share shall be paid if the beneficiaries are not holding the UAE national citizenship, or if it has been withdrawn from them due to the death of the insured person or the pensioner.
What is the minimum requirement for Gratuity Entitlement?
One year
What if the Insured dies before receiving the Gratuity?
If the insured became entitled to an end-of-service gratuity and then passed away before receiving it, it shall be distributed among the beneficiaries according to their eligible shares in the pension. However, if there are no beneficiaries, it shall be distributed according to the provisions of inheritance in Islamic Sharia.
Related Services
- Registration of UAE national employees working in GCC Countries Explore service
- Purchase of Service Years Explore service
- Agent Enrollment Explore service
- Guardian Enrollment Explore service
- Report a Death Explore service
- Apply for End Of Service - Military Explore service
